After-sales service
AKRONE After-Sales Service
AKRONE after-sales service is handled directly by our watchmaking workshop in Nantes.
Whether your watch requires maintenance, a complete service, repair or restoration, our watchmakers take care of AKRONE watches both under warranty and out of warranty.
For any request, please complete our After-Sales Service form. Our team will review your case and send you the necessary instructions to arrange the shipment of your watch.
Please do not send your watch until you have received confirmation and shipping instructions from our workshop.
1. Receipt and Registration
As soon as your watch arrives in Nantes, it is registered in our workshop and undergoes an initial inspection.
We check its overall condition, the information provided in your request and any details required to determine the appropriate service conditions.
You will then receive an acknowledgement confirming that your watch has been registered with our After-Sales Service.
2. Diagnosis and Quotation
Our watchmakers inspect your watch to identify the source of the issue and determine the work required.
If the service is covered by the AKRONE warranty, the work is carried out in accordance with our warranty terms.
Otherwise, you will receive a quotation detailing the work to be performed.
No out-of-warranty work is carried out without your prior approval.
3. Movement Disassembly and Cleaning
During a complete service, the movement is fully disassembled.
Its components are inspected and then cleaned to remove old oils, dust and residues that have accumulated over time.
This stage prepares the movement for component inspection, reassembly and lubrication.
4. Repair and Replacement of Components
Components showing wear or defects are repaired or replaced where necessary.
Depending on the condition of the watch and at your request, the case or metal bracelet may also undergo cosmetic refinishing — polishing or satin-brushing where the original finish allows — while preserving the watch’s original appearance.
5. Reassembly, Lubrication and Regulation
The movement is then reassembled by our watchmakers.
The various lubrication points receive the appropriate oils or greases in carefully controlled quantities to ensure the proper operation of the movement and help minimise wear.
Once reassembled, the movement is regulated before undergoing the final checks.
6. Accuracy and Water-Resistance Testing
Before leaving our workshop, each watch undergoes the checks appropriate to the work carried out.
The movement’s performance is checked on a timing machine and in different positions. Its power reserve is also tested where required by the service performed.
Water resistance is tested to verify that the watch complies with the specifications of the relevant model.
These checks form the final stage before the watch is returned to you.
7. Return and Service Warranty
Once all checks have been completed, your watch is carefully prepared and protected for its return.
Each complete service carried out in our workshop is covered by a 12-month warranty on the replaced parts and labour relating to the work performed, excluding accidental damage.
Essential Answers from Our After-Sales Service
Warranty, maintenance, lead times, pricing and water resistance: find clear answers here to the most frequently asked questions before entrusting your watch to our workshop.
