After-sales service
Out-of-warranty support
AKRONE after-sales service, provided by our watchmaking workshop in Nantes, handles the maintenance, servicing, repair, and restoration of your AKRONE watches, both under warranty and out of warranty.
Does your AKRONE watch require maintenance, servicing, repair, or restoration? Please fill out our after-sales service form so that our workshop can review your request and arrange for its handling.
After reviewing your request, you will receive the necessary instructions for safely sending us your watch.
Please do not ship your watch before receiving confirmation and instructions from our workshop.
1. Receipt and registration
Upon its arrival at our workshop in Nantes, your AKRONE watch is registered and undergoes an initial visual inspection. We check its general condition, your request, and the necessary elements for assessing a potential warranty claim.
An acknowledgment of receipt is then sent to you to confirm that your watch has been registered by our after-sales service.
2. Diagnosis and Estimate
Our watchmakers carry out a comprehensive diagnosis of your watch to identify the source of the malfunction and determine the necessary interventions.
If the service is covered by the AKRONE warranty, it will be handled according to the applicable terms and conditions. If it is not covered by the warranty, a detailed quote for the necessary work will be sent to you for approval before any intervention takes place.
3. Disassembly and cleaning of the movement
As part of a complete overhaul, your watch movement is entirely disassembled by our watchmakers. Each component is inspected and then carefully cleaned to remove old oils, dust, and residues related to the mechanism's operation.
This step prepares the movement before its reassembly, lubrication, and adjustment.
4. Component Repair and Replacement
As part of a complete overhaul, after cleaning, components showing wear or defects are restored or replaced as necessary.
Depending on the watch's condition and upon your request, the case and metal bracelet can also undergo aesthetic refurbishment, with polishing or satin-finishing in accordance with the original finishes.
5. Reassembly, lubrication, and adjustment
As part of a complete overhaul, after checking and replacing any components, the movement is fully reassembled by our watchmakers. Each friction point receives the appropriate amount of lubricant to ensure the smooth operation of the movement and limit wear.
The movement is then precisely adjusted before undergoing various functional checks.
6. Accuracy and Leakage Tests
Before leaving our workshop, your watch undergoes a series of checks to ensure its proper functioning. Our watchmakers particularly check the precision of the movement, its power reserve, and its behavior in different positions.
Water resistance is also tested to verify its conformity to the specifications of your AKRONE model.
7. Restoration and guarantee of the intervention
Once the checks are complete, your watch is carefully prepared and protected for its return. It is returned to you ready to be worn again.
Each complete service carried out in our workshop benefits from a 12-month warranty on replaced parts and labor related to the intervention performed, excluding breakage.
Key answers from our customer service
Warranty, maintenance, lead times, prices, water resistance: find clear answers to the most frequently asked questions before entrusting your watch to our workshop.
