After-sales service

Out-of-warranty support

Our workshop provides maintenance and restoration* of your Akrone watch.
Average lead times: 8 to 12 weeks, depending on the service requested and the period.

Once the warranty has expired, routine maintenance can be entrusted to a local watchmaker**.

*Subject to component availability.
** Spare parts are not supplied to external workshops.

Warranty Conditions – Akrone

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Warranty support

If the defect is covered*, our workshop will take care of the repair, free of charge.
Average time: 2 to 5 weeks, depending on the nature of the intervention and the period.

* Details of conditions: see the Akrone guarantee below.

Warranty Conditions – Akrone

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Report a loss, theft or resale

To report a loss or theft... have your invoice and warranty card ready, then click on “Make a request” .
Your report will be added to our database. It will allow us to contact you if the watch resurfaces—in a workshop, on the second-hand market, or as part of an official procedure.

Each Akrone watch has an engraved serial number.
It's his signature. It's your guarantee.

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Your Akrone watch is built to last.

Regular maintenance is enough to maintain the performance of your Akrone watch.
Follow a few simple guidelines to space out servicing—and extend its lifespan.

Magnetic field

Avoid magnetic fields

Magnetic fields can affect the movement and setting of your watch.
Keep it away from powerful sources: speakers, telephones, computers, security gates, household or office appliances.

Shocks

A mechanical movement is a precision mechanism. To preserve it, avoid any shock or vibration.
Remove your watch before any risky activity (sport, DIY, gardening, etc.).

Crown

The crown is the button located on the side of the case. When properly closed, there should be no gap between the crown and the case.
Depending on the model, push it in or screw it in (by applying pressure and turning clockwise) to ensure a tight seal.
Always handle the crown with care.

Joints

Seals wear out over time. Have your watch's water resistance checked regularly.
Avoid contact with hot water: Do not wear your watch in the shower or bath. Heat can damage the seals and internal lubricants.

Cleaning

Steel or rubber bracelets, as well as waterproof watches, can be cleaned in cold or lukewarm water with a little Marseille soap. Dry with a soft cloth.
For leather straps, avoid contact with water. Condition the leather regularly and alternate with other straps to extend its lifespan.

Grooves

Micro-scratches may appear on steel surfaces over time.
They can be reduced using a suitable polishing cloth, which should be used with care.

Chemicals

Avoid contact with chemicals: solvents, detergents, perfumes, cosmetics, hydroalcoholic gel or fuel vapors.
They can degrade the case, bracelet, bezel, gaskets or surface treatment of the glass.

Temperature

Avoid sudden temperature changes.
Do not expose the watch to temperatures above 60°C or below 0°C.
Heat and UV rays can affect movement oils, seals and color stability.

Revisions

By respecting the principles of use for an automatic watch, no servicing is generally necessary before 4 to 5 years.
In the event of intensive or inappropriate use, a preventive check is recommended before this period: chronocomparator test and verification of watertightness.
Improper use may result in higher maintenance costs.