AKRONE WARRANTY AND AFTER-SALES SERVICE TERMS

AKRONE COMMERCIAL GUARANTEE AND AFTER-SALES SERVICE

Applicable as from 27 September 2026

IMPORTANT NOTICE – ENGLISH TRANSLATION

This English translation of AKRONE’s Warranty and After-Sales Service Terms is provided for the convenience of English-speaking customers and to facilitate their understanding of the original French-language terms.

These Warranty and After-Sales Service Terms were originally drafted in French. The French-language version is the authoritative reference version.

In the event of any discrepancy, inconsistency, ambiguity or difference of interpretation between this English translation and the French-language version, the French-language version shall prevail to the fullest extent permitted by applicable law.

Nothing in this provision, or elsewhere in these Terms, shall deprive a consumer of any mandatory rights, legal guarantees or protections which cannot lawfully be waived under the laws applicable to that consumer, including, where applicable, the laws of their country, State, province or territory of habitual residence.

These Terms apply to AKRONE watches, hereinafter the “Product”, ordered on or after 27 September 2026.

Products ordered before that date remain subject to the warranty terms and commercial commitments applicable at the time of their purchase, subject to mandatory statutory provisions and to any rights transferred with the Product where applicable law so provides.

The publication or amendment of these Terms may not have the effect of retrospectively reducing or removing any right or benefit previously granted.

Where a commercial guarantee, market-specific notice or advertising applicable at the time of purchase provided more favourable terms, those terms shall remain applicable in accordance with applicable regulations.

1. AKRONE COMMERCIAL GUARANTEE

1.1 Guarantor

The commercial guarantee is provided by:

AKRONE SAS
French simplified joint-stock company (Société par Actions Simplifiée) with a share capital of EUR 9,000
3 rue Dugommier
44000 Nantes – France
Nantes Trade and Companies Register: 808 936 611
Telephone: +33 (0)2 28 49 96 27
Email: ilovewatches@akrone.fr
Website: https://www.akrone.fr

The AKRONE commercial guarantee is provided free of charge and at no additional cost.

It supplements the legal guarantees available to consumers and does not replace, reduce or limit them.

These Terms are available on the Website before purchase. They are also provided to the consumer on a durable medium no later than upon delivery of the Product.

For this purpose, at the time of dispatch, AKRONE sends an email containing either the document as an attachment or a direct link allowing the consumer to download and retain a PDF corresponding to the version applicable to the order, together with access to the user guide and relevant delivery instructions.

1.2 Duration

The AKRONE commercial guarantee is provided for a period of thirty-six (36) months from delivery of the Product, regardless of the country of delivery.

It applies to both mechanical and quartz watches, subject to the exclusions set out in these Terms.

The month of delivery shown on the guarantee card or certificate is the practical reference used by AKRONE to calculate the expiry date.

The guarantee expires on the last day of the same month, three years later.

Where the beneficiary establishes a later actual delivery date, that later and more favourable date shall prevail.

Example: for a watch delivered in June 2026, the commercial guarantee expires on 30 June 2029.

The guarantee card may bear the abbreviated wording “AKRONE Commercial Guarantee – 3 Years”; the detailed provisions of these Terms remain applicable.

Legal guarantees and other applicable mandatory rights may operate during all or part of the same period, or even beyond it. They remain independent of the AKRONE commercial guarantee.

For sales governed by French law, this thirty-six (36) month guarantee constitutes a commercial guarantee of durability within the meaning of Article L.217-23 of the French Consumer Code.

AKRONE is directly responsible, during the covered period, for repairing or replacing the Product under the conditions laid down by the applicable mandatory provisions.

1.3 Territorial scope

The AKRONE commercial guarantee is valid worldwide, subject to legal, regulatory, customs, international sanctions or export-control restrictions that may make shipment or service impossible.

A subsequent move by the beneficiary to another country shall not alter either the duration or the content of the guarantee.

The arrangements relating to transport costs are set out in Article 5.

Where the regulations applicable in a particular market require a specific language version or warranty document to be provided before the sale, AKRONE shall implement the required document for the relevant sales before relying on these Terms in that market.

1.4 Products supplied free of charge, test products, press samples, demonstration models and complimentary allocations

Unless AKRONE expressly agrees otherwise in writing, the commercial guarantee is not provided for prototypes, loan watches, demonstration models, press samples, test Products, complimentary allocations, competition prizes, promotional gifts or Products supplied free of charge by AKRONE to influencers, content creators, partners or other beneficiaries.

The subsequent resale or transfer of such a Product does not create an AKRONE commercial guarantee.

Where a guarantee card or certificate accompanies such a Product, it shall bear the distinctive wording:

“PRODUCT SUPPLIED FREE OF CHARGE BY AKRONE – NOT COVERED BY THE COMMERCIAL GUARANTEE”

or equivalent unambiguous wording.

Such a card shall not bear the wording “AKRONE 3-Year Guarantee” unless AKRONE expressly agrees otherwise in writing.

Where technically possible, the serial number shall be recorded in AKRONE’s systems with a corresponding status.

This exclusion concerns only AKRONE’s voluntary commercial guarantee and does not exclude any liability or mandatory right which may apply independently of that guarantee.

2. SCOPE AND EXCLUSIONS OF THE COMMERCIAL GUARANTEE

During its period of application, the AKRONE commercial guarantee of durability covers the Product as a whole where, under normal conditions of use and subject to normally required maintenance, it fails to maintain the functions and performance which the beneficiary may legitimately expect from the Product during the covered period.

It covers, in particular, defects in materials or workmanship falling within this scope.

It does not cover normal wear and tear, normal ageing, consumable items, routine maintenance, normal aesthetic changes or damage caused by accident, improper use, a causally related lack of maintenance or another external cause, as further detailed below.

However, abnormally premature deterioration directly attributable to a defect in materials or workmanship remains covered where it falls within the scope of the guarantee.

Where a covered defect is established, conformity shall be restored free of charge through repair or replacement of the Product, subject to these Terms and applicable mandatory rules.

For sales governed by French law where Article L.217-23 of the French Consumer Code applies, the consumer may request repair or replacement.

AKRONE may depart from the consumer’s requested option only in cases permitted by law, including where the requested remedy is impossible or would result in disproportionate costs, and shall provide reasons for its decision on a durable medium where required by law.

Where replacement is required and the identical model is no longer available, AKRONE shall offer, to the extent permitted by applicable law, a Product with equivalent or comparable characteristics.

Information concerning the availability or unavailability of spare parts, repair services and information necessary for maintenance or repair shall be provided in accordance with applicable requirements.

Where a period or date of availability is announced for a model, that information shall appear on the Product page or on a clearly referenced pre-contractual medium.

Such information shall not constitute a commitment beyond the announced period or date, subject to any more favourable mandatory obligation.

2.1 General exclusions

The AKRONE commercial guarantee does not cover damage or failures resulting from:

• normal wear or ageing of the watch or its components, including patina or gradual discolouration of the dial, hands, case or finishes, as well as the gradual reduction in the intensity of luminescent materials, where such changes result from time, wear, exposure to light or UV radiation, humidity, perspiration, maintenance or normal conditions of use and not from a defect in materials or workmanship;
• incorrect, abusive or improper use or use inconsistent with the characteristics of the Product;
• dropping, impact, crushing, breakage or accident;
• scratches, impacts, deformation, chips or other aesthetic damage affecting, in particular, the crystal, bezel, case or surface treatment where resulting from impact, friction, accident, improper use or another external cause;
• immersion in or exposure to water beyond the water-resistance limits specified for the model;
• failure to maintain the Product where such failure caused the damage identified;
• failure to comply with maintenance or water-resistance testing recommendations where such failure caused the damage identified;
• exposure to magnetic fields exceeding the tolerances specified for the model;
• unauthorised modification, customisation or intervention under the conditions set out below;
• an external event or force majeure event not originating from a defect in the watch;
• theft or loss of the watch.

Normal aesthetic wear resulting from use and ageing is not covered.

However, abnormally premature deterioration of a material, coating or surface treatment under normal conditions of use is not excluded where it reveals a defect in materials or workmanship covered by the guarantee.

Work, maintenance or repair by a third party

The use of an independent watchmaker, repairer or other professional does not, in itself, result in the loss of the AKRONE commercial guarantee.

AKRONE may, however, exclude a defect or damage from the commercial guarantee where technical examination of the Product establishes that the defect or damage was caused or aggravated by unsuitable or improper external work, modification, repair or handling.

The exclusion shall be limited to the defect or damage concerned and shall not extend to other covered defects unrelated to such work.

Replacement of the battery of a quartz watch by a watchmaking professional does not, in itself, exclude the commercial guarantee, provided that the intervention did not cause or aggravate the claimed damage, including damage to the movement, case, seals or water resistance.

Where AKRONE refuses coverage on the basis of this paragraph, the refusal shall be reasoned by reference to the technical findings made on the Product.

These provisions concern only the AKRONE commercial guarantee and may not have the effect of removing or reducing legal guarantees where they apply.

2.2 Battery of quartz models

The battery fitted to a quartz watch is a consumable component intended to be replaced periodically.

Its service life may vary depending, in particular, on the movement, the watch functions, how frequently those functions are used, conditions of use and environmental conditions.

Accordingly, normal battery wear, battery depletion, normal battery life, periodic battery replacement and the costs associated with such replacement are not covered by the AKRONE commercial guarantee throughout the applicable commercial guarantee period for the Product.

The mere fact that a battery requires replacement during the lifetime of the watch does not, in itself, constitute a manufacturing defect in the watch.

This exclusion does not apply where abnormally rapid battery consumption or failure results from a manufacturing defect in the watch, its movement or its power-supply system covered by an applicable guarantee.

It does not deprive the consumer of rights under applicable legal guarantees.

2.3 Straps and accessories

Straps and accessories, including those made of leather, textile, nylon or rubber, are subject to normal wear resulting in particular from daily use, friction, perspiration, humidity, water, UV exposure, temperature variations and the natural ageing of materials.

Such normal wear and routine replacement are not covered by the commercial guarantee.

A manufacturing defect remains covered where it falls within the scope of an applicable guarantee.

2.4 Water resistance

The water resistance of a watch depends in particular on the condition of its seals and on its conditions of use.

AKRONE recommends regular testing of water resistance and, where justified by the manner in which the watch is used, annual testing.

Water ingress resulting from use beyond the stated water-resistance rating or from an identified lack of maintenance is not covered by the commercial guarantee.

This exclusion does not apply where water ingress results from a defect covered by an applicable guarantee.

2.5 Movement accuracy

The accuracy tolerances specific to each movement are set out in the technical specifications for the relevant model.

A deviation falling within the stated tolerances does not, in itself, constitute a defect covered by the commercial guarantee.

Impacts, magnetic fields or other external factors may affect movement accuracy without necessarily resulting from a manufacturing defect.

3. LEGAL GUARANTEES

The AKRONE commercial guarantee applies without prejudice to any legal guarantee or mandatory right applicable to the consumer.

For consumers to whom French law applies, it operates, in particular, without prejudice to the legal guarantee of conformity provided for in Articles L.217-1 to L.217-32 of the French Consumer Code and the legal guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

For other markets, mandatory local rights remain reserved in accordance with Article 8.

BOX – FRENCH LEGAL GUARANTEES

The Consumer has a period of two years from delivery of the goods in which to invoke the legal guarantee of conformity if a lack of conformity appears.

During this period, the Consumer is only required to establish the existence of the lack of conformity and not the date on which it arose.

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the agreed period of supply.

During that period, the Consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it arose.

The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain conformity of the goods.

The legal guarantee of conformity entitles the Consumer to repair or replacement of the goods within thirty days following the Consumer’s request, free of charge and without significant inconvenience.

Where goods are repaired under the legal guarantee of conformity, the Consumer benefits from a six-month extension of the original guarantee.

Where the Consumer requests repair of the goods but the seller requires replacement instead, the legal guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are supplied.

The Consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, where:

1. the trader refuses to repair or replace the goods;
2. repair or replacement of the goods takes place more than thirty days after the Consumer’s request;
3. repair or replacement causes significant inconvenience to the Consumer, including where the Consumer ultimately bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4. the lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The Consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination.

In such circumstances, the Consumer is not required first to request repair or replacement.

The Consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until delivery of the repaired or replacement goods.

The rights referred to above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs implementation of the legal guarantee of conformity may incur a civil fine of up to EUR 300,000, which may be increased to up to 10% of average annual turnover, in accordance with Article L.241-5 of the French Consumer Code.

The Consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect.

This guarantee entitles the Consumer to a reduction in price if the goods are retained, or to a full refund against return of the goods.

Additional information – European Union from 27 September 2026

For online sales within the European Union from 27 September 2026, AKRONE shall display, in accordance with applicable regulatory requirements, the harmonised notice relating to the legal guarantee of conformity.

For watches covered by this three-year commercial guarantee of durability, the harmonised GARAN label shall be displayed in a manner clearly associated with the Product.

On an online interface, the nested format provided for under applicable regulations may be used.

Official European Union harmonised notice:
https://commission.europa.eu/publications/practical-guidelines-and-high-resolution-vector-files-eu-notice-and-label-product-guarantees_en

Consumer information concerning statutory rights within the European Union:
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

4. MAKING A GUARANTEE CLAIM

To request coverage, the beneficiary should contact AKRONE at:

ilovewatches@akrone.fr

For the commercial guarantee, AKRONE may request such information as is objectively necessary to verify the origin of the Product, its eligibility and the beneficiary’s entitlement, including:

• the invoice or other evidence of the original sale;
• the guarantee card or certificate;
• the watch serial number;
• the order number, where available;
• the name, contact details and address necessary to process the claim and return the Product;
• a description of the issue identified and, where useful, photographs or videos.

Where there is an objective inconsistency between the documents, serial number, original sales data or information provided, AKRONE may suspend the administrative review of the claim for the period strictly necessary to verify the file and may request any additional information objectively required.

Such verification shall neither suspend nor extend any mandatory time limit applicable to the legal guarantee or the commercial guarantee of durability.

A final refusal of coverage under the commercial guarantee may be based only on objective evidence establishing lack of eligibility, an applicable contractual exclusion or fraud.

Such evidence may include, in particular, falsification of a document or serial number, or a material documentary inconsistency remaining unexplained after a request for clarification.

The refusal shall be reasoned and communicated to the applicant on a durable medium.

It does not limit any mandatory statutory right and does not prevent referral to the competent mediator where the relevant conditions are met.

Where a serial number is the subject of an objective report of loss or theft, AKRONE may carry out such reasonable checks as are necessary and comply with any legal obligation or legally binding request from a competent authority.

Such a report shall not, in itself, determine ownership of the Product and shall neither suspend nor extend any applicable mandatory time limit.

The physical loss of a document does not automatically deprive the beneficiary of the commercial guarantee where AKRONE is able to retrieve equivalent information from its own systems allowing the purchase and eligibility to be verified.

AKRONE shall provide the beneficiary with return instructions before any shipment.

The beneficiary shall make the Product available to AKRONE as soon as reasonably possible and in accordance with those instructions.

Work carried out under guarantee shall be performed by AKRONE or by a service provider expressly authorised by AKRONE.

5. TRANSPORT, TIMEFRAMES AND PERIODS OF UNAVAILABILITY

5.1 Transport under the commercial guarantee

Where work is effectively covered by the commercial guarantee and transport is necessary, AKRONE shall arrange or pay for a reasonable standard method of transport, to the extent required by applicable law.

The beneficiary must follow the return instructions provided by AKRONE.

Where no mandatory rule requires the guarantee to be implemented entirely free of charge and the beneficiary is, at the time of the claim, located in a country different from the original country of delivery, the additional transport costs directly resulting from that new location, including additional international shipping, repatriation or customs-formality costs, may remain payable by the beneficiary.

AKRONE shall disclose such additional costs before shipment and shall charge them to the beneficiary only after obtaining the beneficiary’s agreement.

This provision does not apply where a mandatory regime requires implementation free of charge, including where Articles L.217-23 and L.217-11 of the French Consumer Code apply.

Where, without AKRONE’s prior agreement, the beneficiary chooses a carrier, level of service, insurance or other service more expensive than the standard option offered by AKRONE, the corresponding additional cost may remain payable by the beneficiary to the extent permitted by law.

Any customs formalities, international sanctions or import or export restrictions may require a specific return procedure.

They do not entitle AKRONE to reduce a mandatory right to implementation free of charge where such a right applies.

5.2 Processing timeframes

AKRONE shall process claims under the commercial guarantee within a reasonable period and in accordance with the coverage and transport arrangements set out in Article 5.1, without prejudice to mandatory rules requiring implementation free of charge and without significant inconvenience to the beneficiary.

For sales governed by French law, where the AKRONE commercial guarantee falls within Article L.217-23 of the French Consumer Code, AKRONE shall repair or replace the Product under the conditions provided for by law.

Implementation shall take place within a reasonable period not exceeding thirty (30) days following the consumer’s request.

This timeframe applies to work effectively covered by a guarantee.

It does not apply to periodic servicing, maintenance operations, accidental damage, damage attributable to the user or paid repairs not covered by any guarantee.

For such paid after-sales services, an indicative period of nine (9) to fifteen (15) weeks may be required, particularly where complex work or sourcing of a specific part is necessary.

Where another applicable mandatory law provides for a shorter period or more favourable protection, that law shall prevail.

5.3 Periods of unavailability

Where repair covered by a legal guarantee or the commercial guarantee results in the watch being unavailable, any period of unavailability shall suspend the remaining guarantee period until delivery of the repaired Product.

That period shall run from the consumer’s request for service or from the date on which the watch is made available for repair or replacement, whichever starting point is more favourable to the consumer.

The guarantee period shall also be suspended where the consumer and the guarantor enter into negotiations with a view to reaching an amicable settlement.

Where applicable law provides, following repair or replacement, for an extension, renewal or any other effect on the duration of the guarantee, that effect shall apply automatically.

6. TRANSFER OF OWNERSHIP AND SECOND-HAND MARKET

6.1 Transfer between consumers

Where a Product effectively covered by the AKRONE commercial guarantee is transferred between consumers, whether for consideration or free of charge, the subsequent owner benefits from any rights attached to the original sale that are transferable under applicable mandatory law.

In France, the subsequent owner benefits from the rights acquired by the original purchaser in relation to the legal guarantee of conformity and, where applicable, the commercial guarantee, in accordance with Article L.217-29 of the French Consumer Code.

The transfer of the Product does not create a new guarantee, restart any guarantee period or extend the duration originally granted.

The subsequent owner may benefit only from the remaining portion of the rights and guarantee period attached to the original sale.

AKRONE may request such information as is objectively necessary to identify the Product, the original sale, the applicable guarantee and, where necessary, the transfer of ownership.

Providing an invoice, guarantee card or other document cannot create a guarantee which did not exist when the Product was originally supplied.

6.2 Product purchased as a gift

Where a consumer purchases a new Product and then gives it to another consumer, that transfer free of charge shall be treated in accordance with the rules set out in this Article and any applicable mandatory provisions.

No prior notification of the gift to AKRONE shall be required in order to benefit from any right whose transfer is required by law.

6.3 Product supplied free of charge directly by AKRONE

Products referred to in Article 1.4 are not covered by the commercial guarantee unless AKRONE expressly agrees otherwise in writing.

Their subsequent resale or transfer does not create a commercial guarantee where none was granted when the Product was originally supplied.

6.4 After-sales service

Any AKRONE watch whose origin can reasonably be established may be submitted to the after-sales service.

Where no guarantee or applicable statutory right covers the intervention, AKRONE may offer a diagnosis, quotation and paid repair under the conditions set out in Article 7.

7. OUT-OF-GUARANTEE AFTER-SALES SERVICE, FRAUD AND NON-COVERED CLAIMS

7.1 Fraud and ineligibility

AKRONE may refuse coverage under the commercial guarantee where objective evidence establishes, in particular:

• intentional falsification of an invoice, guarantee certificate or proof of purchase;
• identity theft or impersonation;
• falsification of the serial number or another identifying feature of the watch;
• intentional provision of materially false information affecting eligibility or coverage;
• absence of entitlement to the commercial guarantee under Articles 1.4 and 6, including where the Product was not covered by any commercial guarantee when originally supplied.

Any final refusal shall be reasoned and communicated on a durable medium.

It concerns only the commercial guarantee and does not deprive any person of any mandatory statutory right which that person may validly exercise.

7.2 Diagnosis, quotation and paid repair

Where examination establishes that the claimed defect is covered neither by the commercial guarantee nor by an applicable legal guarantee, AKRONE may offer a diagnosis, quotation or paid repair.

Where a diagnosis, quotation, return shipping charge or other cost may be charged, the principle of the charge, its amount or the method by which it is calculated shall be communicated to the Customer before the charge is incurred.

No paid repair shall be carried out without the Customer’s express agreement.

Unless otherwise stated in the quotation, a quotation shall remain valid for thirty (30) days from the date on which it is sent.

If the quotation is not accepted within that period, AKRONE may close the case and offer to return the unrepaired watch under the return conditions communicated to the Customer.

7.3 Watch ready for return, absence of response and storage

Where the watch is ready for return or the case requires a decision from the Customer, AKRONE shall inform the Customer in writing using the email address or contact details provided.

If the Customer fails to respond or does not enable return of the Product, AKRONE may send a reminder followed by a formal notice.

Reasonable storage charges may be applied only where the Customer was informed of them before they were incurred, including their amount or the method by which they are calculated.

Where a Product entrusted to AKRONE for repair, maintenance or other work is not collected within the period provided by law, AKRONE may implement the statutory procedures applicable to goods left with a professional, including those provided for by the French Law of 31 December 1903, without prejudice to the formalities required by that law.

7.4 Out-of-guarantee transport and condition upon receipt

For a shipment not covered by any guarantee, where the Customer arranges transport independently without using a method or shipping label supplied by AKRONE, AKRONE shall be responsible for the watch only from the time it is actually received by its workshop, subject to any applicable mandatory provisions.

The Customer is responsible for choosing packaging and, where appropriate, insurance suitable for the value of the Product.

Upon receipt, AKRONE may record the serial number and the apparent external condition of the watch and its packaging, including by taking photographs.

Such records may be used as evidence of the condition observed upon receipt, without having exclusive evidential value and without depriving the Customer of the right to provide evidence to the contrary.

8. RELATIONSHIP WITH LEGAL GUARANTEES

The AKRONE commercial guarantee constitutes an additional commitment over and above rights provided by law.

It may not have the effect of limiting, excluding or making conditional the exercise of a legal guarantee, implied warranty or any other applicable mandatory right, including the legal guarantee of conformity and the legal guarantee against hidden defects where French law applies.

Where an undertaking or advertisement by AKRONE applicable at the time of purchase provided more favourable commercial guarantee terms, those terms shall remain applicable under the conditions provided for by applicable regulations.

For international sales, any more favourable mandatory provision, or any mandatory provision incompatible with a provision of these Terms, shall prevail to the extent necessary.

Where the law of a given market requires specific statements, translations, guarantee procedures, pre-purchase presentation requirements or documents, AKRONE shall implement the required elements for the relevant sales.

Such elements supplement these Terms without reducing the consumer’s mandatory rights.

9. CONTACT

For any question relating to the guarantee or after-sales service:

AKRONE SAS
3 rue Dugommier
44000 Nantes – France
Telephone: +33 (0)2 28 49 96 27
Email: ilovewatches@akrone.fr
Website: https://www.akrone.fr