Terms and Conditions of Sale
AKRONE TERMS AND CONDITIONS OF SALE
AKRONE TERMS AND CONDITIONS OF SALE
Applicable as from 27 September 2026
IMPORTANT NOTICE – ENGLISH TRANSLATION
This English translation of AKRONE’s Terms and Conditions of Sale is provided for the convenience of English-speaking customers and to facilitate their understanding of the original French-language Terms and Conditions of Sale.
These Terms and Conditions of Sale were originally drafted in French. The French-language version is the authoritative reference version.
In the event of any discrepancy, inconsistency, ambiguity or difference of interpretation between this English translation and the French-language version, the French-language version shall prevail to the fullest extent permitted by applicable law.
Nothing in this provision, or elsewhere in these Terms and Conditions, shall deprive a Consumer of any mandatory rights or protections which cannot lawfully be waived under the laws applicable to that Consumer, including, where applicable, the laws of their country, State, province or territory of habitual residence.
AKRONE, a French simplified joint-stock company (Société par Actions Simplifiée) with a share capital of EUR 9,000, registered with the Nantes Trade and Companies Register under number 808 936 611
Registered office: 3 rue Dugommier, 44000 Nantes, France
Intra-Community VAT No.: FR19 808 936 611
Unique EPR Identifier – Packaging (IDU): FR540127_01RMID
Tel.: +33 (0)2 28 49 96 27
Email: ilovewatches@akrone.fr
Website: https://www.akrone.fr
Hereinafter referred to as “AKRONE”.
ARTICLE 1 – SCOPE
These Terms and Conditions of Sale, hereinafter the “Terms and Conditions”, govern sales of AKRONE products, hereinafter the “Products”, entered into through the Website with natural persons acting for purposes outside their trade, business, craft or profession and having the legal capacity required to enter into a contract, hereinafter the “Customer” or the “Consumer”.
Before placing any order, the Customer is given the opportunity to review and accept these Terms and Conditions.
The version applicable to the contract is the version made available to and accepted by the Customer at the time the order is placed. Any subsequent amendment to the Terms and Conditions shall have no effect on contracts already entered into, unless otherwise agreed between the parties or required by law.
Before the contract is entered into, AKRONE provides the Customer, in a clear and comprehensible manner, with the pre-contractual information required by applicable regulations, including information relating to the essential characteristics of the Product, its price, any additional charges, payment and delivery arrangements, the delivery date or period, applicable guarantees, the right of withdrawal and its exceptions, the online withdrawal facility and consumer mediation.
The characteristics, options, prices, timeframes and any specific conditions expressly presented to the Customer before the order is placed and accepted by the Customer form part of the contract.
ARTICLE 2 – PRODUCTS AND CUSTOMISATION
2.1 Product characteristics
The essential characteristics of the Products are presented on the Website or, for certain specific projects, on the relevant product page, project page or any other specific document made available to the Customer before the order is placed.
Photographs, renderings and other visuals are intended to present the Products as accurately as possible.
Minor differences may arise, in particular, from screen display settings, material characteristics or normal manufacturing tolerances. Such differences may not, however, affect the essential characteristics expressly agreed with the Customer.
2.2 Availability
Products are offered subject to available stock or, where they are manufactured or assembled to order, subject to the announced production capacity.
If unavailability prevents the fulfilment of an accepted order, AKRONE shall inform the Customer as soon as reasonably possible.
A Product different from the Product ordered may not be substituted without the Customer’s consent.
2.3 Customised Products
Where the Customer selects a customisation option, the Customer is responsible for the accuracy of any text, data, engraving, marking or other instructions provided to AKRONE.
The right of withdrawal may not be exercised in respect of Products made to the Consumer’s specifications or clearly personalised where the conditions set out in Article L.221-28 of the French Consumer Code are met.
This may include, in particular, Products bearing personalised engraving or individualised markings made in accordance with the Customer’s own specifications.
The mere selection of standard options offered on the Website does not, in itself, exclude the right of withdrawal.
Legal guarantees remain applicable under the conditions provided for by law.
2.4 Spare parts, repairability and maintenance information
Where applicable regulations require information to be provided concerning the availability of spare parts, repair services or information necessary for maintenance or repair, such information is communicated to the Customer before the contract is entered into, including on the Product page or through a medium to which it clearly refers.
Where a period or date of availability is announced, AKRONE’s commitment is limited to the period or date specified, without prejudice to any more favourable mandatory obligation.
The absence of a specified period shall not constitute a commitment to unlimited availability.
ARTICLE 3 – ORDERS, PRICES AND PAYMENT
3.1 Orders
The Customer selects the desired Products, checks the contents of the order, provides the necessary information, reviews the essential characteristics, price, any applicable charges and delivery period, accepts these Terms and Conditions and then confirms the order.
Before final confirmation, the Customer may review the details of the order and correct any errors.
The function used to definitively confirm the order shall clearly and unambiguously indicate that confirmation entails an obligation to pay.
Once the order has been accepted, a summary confirmation is sent to the Customer by email or by any other durable medium.
For certain limited series, special editions or restricted campaigns, AKRONE may, before the order is placed, set a maximum quantity of Products per Customer, account, household, address or beneficiary entity where such a limitation is justified by the nature of the operation.
Where multiple orders contain objective indications that an announced limit is being circumvented, AKRONE may refuse or cancel only the quantities exceeding that limit, following reasonable verification, and shall refund the corresponding sums without undue delay.
3.2 Prices
The applicable price is the price presented to the Customer before the order is confirmed.
The total amount payable by the Customer, including taxes and charges which AKRONE is required to collect, is indicated before final confirmation.
Any delivery charges are also indicated before the order is placed.
For deliveries constituting exports exempt from French VAT in accordance with applicable regulations, the Products shall be invoiced without French VAT.
Unless applicable import taxes, duties and charges are expressly included in the amount shown and paid by AKRONE or on its behalf, the Customer is responsible for paying customs duties, import taxes, VAT or local taxes, customs clearance charges and, where applicable, administrative charges imposed by the carrier in the country or territory of destination.
Such amounts are determined by the competent authorities or organisations of the country of destination and are not included in the price paid to AKRONE unless expressly stated as included when the order is placed.
3.3 Payment
Payment is made using the payment methods offered on the Website at the time of the order, including bank card, PayPal or any other payment method then available.
Payment in instalments may be offered by a partner service provider. The specific terms governing such a service are then communicated to the Customer by the relevant provider.
An order may be refused where payment authorisation is declined or for any other legitimate reason.
Where there are objective indications of fraud, AKRONE may request only such supporting documentation as is strictly necessary to verify the order.
3.4 Obvious errors
An obvious clerical, typographical or technical error affecting, in particular, a price, availability or Product characteristic may be corrected before the contract is definitively entered into.
Where a correction changes an essential characteristic or the financial terms presented to the Customer, it may not be imposed upon the Customer.
The Customer may then accept the corrected terms or decline to proceed with the order.
Any amount already collected in respect of an order which is ultimately not entered into shall be refunded in full.
3.5 Retention of contracts
For contracts entered into electronically for an amount equal to or greater than EUR 120, AKRONE shall retain the written record evidencing the contract in accordance with Articles L.213-1, D.213-1 and D.213-2 of the French Consumer Code and shall ensure access to it for the Customer upon request.
The contract shall be retained for the period required by applicable regulations.
3.6 Evidence of electronic transactions
Subject to applicable mandatory rules, records generated by the Website, Shopify, payment service providers and AKRONE’s systems, together with emails, confirmations, technical logs and timestamps, may be produced as evidence of orders, payments, communications and transactions carried out.
Such evidence shall not have exclusive evidential value: the Customer may challenge it and produce any admissible evidence to the contrary.
ARTICLE 4 – PRE-ORDERS AND SPECIAL PROJECTS
4.1 Pre-orders
Certain Products may be offered for pre-order before they are manufactured, assembled or actually available.
The fact that the Product is offered on a pre-order basis, together with the contractual delivery date or delivery window, shall be indicated to the Customer before the order is confirmed.
4.2 Special projects
AKRONE designs, in particular, special series initiated by groups, companies, associations, public bodies, units, professional bodies, clubs or other entities.
Such Products may be specially developed for the relevant project and reserved exclusively for certain categories of beneficiaries.
Access to a project may be subject to the use of a confidential code or verification of the Customer’s eligibility.
The mere fact that a Product is reserved for members of a group or entity does not, in itself, exclude the right of withdrawal.
Where a partner entity initiating a special project provides, under its own internal rules, for a resale restriction applicable to its beneficiaries, such as a prohibition on resale for a specified period, including for one year from delivery of the Product, intended in particular to limit the effects of abusive speculation, that restriction forms part of the relationship between the partner entity and its beneficiaries.
It is the responsibility of the project organiser to inform the Customer of such restriction before the pre-order is placed.
AKRONE is not a party to such internal provisions and does not warrant that they will be enforceable beyond what is permitted by law.
4.3 Delivery period for special projects
For certain projects specially developed and manufactured to order, the contractual delivery window may be between ten and eighteen months from the closing date of the pre-order campaign where such a window is expressly announced before the order is placed.
Where the delivery period is calculated from the closing of a campaign, the closing date or the method by which it may be determined shall be communicated to the Customer before confirmation.
The delivery window so announced shall constitute the applicable contractual delivery period.
4.4 Payment for pre-orders
Unless otherwise stated before confirmation, the full Product price and any applicable delivery charges are payable in full at the time of the pre-order.
Amounts paid in this way constitute advance payment of the agreed price and do not constitute “arrhes” within the meaning of French law.
Where the order constitutes a special order based on a quotation or concerns a Product whose manufacture is undertaken specifically at the purchaser’s request, Article L.214-3 of the French Consumer Code shall apply.
For other orders to which Article L.214-2 of the French Consumer Code applies, amounts paid in advance shall bear interest at the statutory rate provided for by that provision from expiry of the statutory period until delivery.
Where the mandatory law of the country or territory of destination regulates or prohibits collection of payment before delivery, AKRONE shall adapt the collection arrangements or payment methods offered and may, where necessary, refrain from offering pre-orders in that market.
4.5 Conditions for proceeding with a project
Where a pre-order or special project is subject to a condition for proceeding, that condition shall be clearly communicated to the Customer before the order is placed.
It shall be based on objective and verifiable criteria and shall not depend solely on AKRONE’s discretion.
Such a condition may include, in particular, reaching a stated minimum number of pre-orders before a specified date.
If an announced condition is not satisfied, AKRONE shall inform the Customer and refund the amounts due in accordance with the conditions and time limits provided by law.
Once the contract has been definitively entered into, supply, production or manufacturing difficulties do not entitle AKRONE to unilaterally alter the essential characteristics or contractual delivery period.
The legal rules relating to delay, impossibility of performance and, where applicable, force majeure remain applicable.
4.6 Cancellation and withdrawal
The Consumer’s statutory rights remain fully applicable.
Where the Product is made to the Consumer’s specifications or clearly personalised, the right of withdrawal is excluded where the conditions laid down in Article L.221-28 of the French Consumer Code are met.
Independently of statutory rights, a Customer experiencing particular difficulties may ask AKRONE, on a commercial and discretionary basis, to consider a request for cancellation before dispatch.
Such a request may be assessed in light of the circumstances invoked, the progress of manufacturing and commitments already undertaken for production of the Product.
This discretionary commercial option does not constitute an automatic right to cancellation and may not limit or condition the exercise of any statutory right available to the Customer.
4.7 Delay
The design, sourcing, industrialisation or manufacturing constraints inherent in a special project do not deprive the Customer of statutory rights in the event that the contractual delivery period is exceeded.
Information concerning a possible delay or a revised indicative timetable does not, by itself, amend the contractually agreed delivery period and does not constitute a waiver by the Customer of their rights.
4.8 Competitions and special promotional operations
Where a project is associated with a competition, prize draw or promotional operation governed by specific rules, that operation shall be subject to its own rules, which are made available to participants.
The purchase concerns the Product ordered and does not guarantee that the Customer will receive a prize.
ARTICLE 5 – DELIVERY, DESTINATIONS AND TRANSFER OF RISK
5.1 Delivery period
AKRONE shall deliver the Product on the date or within the period communicated to the Customer before the contract is entered into.
Where a Product requires an assembly or preparation period before dispatch, that period shall be included in the delivery date or delivery period communicated to the Customer before the order is placed.
Where no delivery date or period has been agreed, the Product shall be delivered without undue delay and no later than thirty days after the contract is entered into.
5.2 Late delivery
Where the applicable delivery period is exceeded, the Consumer shall benefit from the rights provided for in Articles L.216-1 et seq. of the French Consumer Code.
In particular, under the conditions provided by law, the Consumer may request that AKRONE complete delivery within an additional reasonable period and may subsequently terminate the contract if delivery does not occur within that period.
The Consumer may terminate the contract immediately in the circumstances provided for by law, including where AKRONE refuses to deliver, where it is clear that delivery will not take place, or where the delivery date or period constituted an essential condition of the contract.
In the event of termination, AKRONE shall reimburse all amounts required to be refunded within the statutory time limit.
5.3 Delivery territories
Products are shipped to the countries and territories made available during the checkout process on the Website.
The destinations actually available are those offered to the Customer at the time the order is placed.
AKRONE may change, for future orders, the territories it serves, including due to regulatory, customs, logistical or transport-related constraints.
Certain destinations may therefore be added, temporarily suspended or removed from the delivery areas offered on the Website.
Any change in the territories served shall have no effect on an order already accepted by AKRONE for a given destination.
5.4 Transfer of ownership and risk
AKRONE retains ownership of the Product until the price has been paid in full.
The risk of loss of or damage to the Product passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Product.
Where the Consumer arranges delivery through a carrier chosen personally by the Consumer and not offered by AKRONE, the specific statutory rules relating to transfer of risk shall apply.
5.5 Force majeure
Force majeure events shall have the effects provided for under Article 1218 of the French Civil Code.
ARTICLE 6 – RIGHT OF WITHDRAWAL
6.1 Withdrawal period
Subject to statutory exceptions, the Consumer has fourteen days in which to exercise the right of withdrawal without having to provide any reason.
For the sale of a Product, that period begins on the day on which the Consumer, or a third party other than the carrier and designated by the Consumer, takes physical possession of the Product.
Where several goods forming part of the same order are delivered separately, or where a Product is delivered in several lots or pieces, the specific rules laid down in the French Consumer Code shall apply.
6.2 Exercise of the right and online withdrawal facility
The Consumer may exercise the right of withdrawal using the form included in the Appendix or by any other unambiguous statement expressing the decision to withdraw.
For orders entered into remotely through the Website, AKRONE makes available to the Consumer, free of charge, an online facility enabling the Consumer to exercise the right of withdrawal.
This facility shall remain visible and directly and easily accessible throughout the withdrawal period.
It enables the Consumer to provide or confirm their first name and surname, information identifying the relevant contract, and the electronic contact details at which they wish to receive acknowledgement of receipt.
A confirmation function enables the Consumer to confirm their decision to withdraw unambiguously.
Following submission, AKRONE shall send the Consumer, within a reasonable period, an acknowledgement of receipt on a durable medium stating, in particular, the content of the withdrawal statement and the date and time at which it was submitted.
6.3 Return of the Product
The Product must be returned without undue delay and no later than fourteen days after communication of the decision to withdraw to:
AKRONE
3 rue Dugommier
44000 Nantes
France
Unless AKRONE expressly agrees to bear the cost or unless otherwise required by law, the direct cost of returning the Product shall be borne by the Consumer, provided the Consumer was informed of this beforehand.
6.4 Handling and reduction in value
The Consumer may handle the Product to the extent necessary to establish its nature, characteristics and proper functioning.
The Consumer may be held liable only for any reduction in value resulting from handling beyond what was necessary for such inspection, under the conditions provided by law.
No fixed deduction shall be applied merely because the Product is returned.
Where a reduction in value may lawfully be attributed to the Consumer, its amount shall correspond to the reduction in value actually established.
Adjustment of a watch bracelet shall not, in itself, exclude exercise of the right of withdrawal.
6.5 Refund
Where the right of withdrawal is validly exercised, AKRONE shall refund all amounts paid under the contract, including the original delivery charges up to the cost of the standard delivery method offered.
The refund shall be made without undue delay and no later than fourteen days from the date on which AKRONE is informed of the Consumer’s decision to withdraw.
AKRONE may defer the refund until the Product has been recovered or until the Consumer provides proof that it has been dispatched, whichever occurs first.
The refund shall be made using the same payment method as that used for the original transaction, unless the Consumer expressly agrees to another method which does not result in any fees being incurred by the Consumer.
Any additional costs resulting from the Customer choosing an initial delivery method more expensive than the standard delivery option offered shall not be refunded.
6.6 Customised Products
The right of withdrawal may not be exercised in respect of Products made to the Consumer’s specifications or clearly personalised where the conditions laid down in Article L.221-28 of the French Consumer Code are met.
ARTICLE 7 – GUARANTEES
7.1 French legal guarantees
For contracts governed by French law, the Consumer benefits, in particular, from the legal guarantee of conformityprovided for in Articles L.217-1 et seq. of the French Consumer Code, as well as the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
Consumers subject to another applicable law retain any mandatory guarantees and remedies available to them under that law.
BOX – FRENCH LEGAL GUARANTEES
The Consumer has a period of two years from delivery of the goods in which to invoke the legal guarantee of conformity if a lack of conformity appears.
During this period, the Consumer is only required to establish the existence of the lack of conformity and not the date on which it arose.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee shall apply to that digital content or digital service throughout the agreed period of supply.
During this period, the Consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it arose.
The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the Consumer to repair or replacement of the goods within thirty days following the Consumer’s request, free of charge and without significant inconvenience.
Where goods are repaired under the legal guarantee of conformity, the Consumer benefits from a six-month extension of the original guarantee.
Where the Consumer requests repair of the goods but the seller requires replacement instead, the legal guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are supplied.
The Consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, where:
- The trader refuses to repair or replace the goods;
- Repair or replacement of the goods takes place more than thirty days after the Consumer’s request;
- Repair or replacement causes significant inconvenience to the Consumer, including where the Consumer is ultimately required to bear the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods;
- The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The Consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination.
In such circumstances, the Consumer is not required first to request repair or replacement.
The Consumer is not entitled to terminate the sale where the lack of conformity is minor.
Any period during which the goods are unavailable because they are being repaired or replaced suspends the remaining guarantee period until the repaired or replacement goods are delivered.
The rights referred to above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who, in bad faith, obstructs implementation of the legal guarantee of conformity may incur a civil fine of up to EUR 300,000, which may be increased to up to 10% of average annual turnover, in accordance with Article L.241-5 of the French Consumer Code.
The Consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect.
This guarantee entitles the Consumer to a reduction in price if the goods are retained, or to a full refund against return of the goods.
7.2 Making a guarantee claim
Any claim relating to guarantees may be submitted to AKRONE customer service:
AKRONE
3 rue Dugommier
44000 Nantes
France
Tel.: +33 (0)2 28 49 96 27
Email: ilovewatches@akrone.fr
The Customer shall provide the information necessary to identify the Product and the relevant purchase.
The legal guarantee of conformity is owed by AKRONE in its capacity as seller, independently of any commercial guarantee.
7.3 AKRONE commercial guarantee
AKRONE provides, free of charge, a thirty-six (36) month commercial guarantee from the date of delivery for new watches sold by AKRONE, excluding the Products referred to in Article 10 where no commercial guarantee has been granted.
This guarantee covers the Product as a whole where, under normal conditions of use and subject to normally required maintenance, it does not continue to provide the functions and performance which the beneficiary may legitimately expect during the guarantee period.
It covers, in particular, defects in materials or workmanship falling within this scope.
The exclusions set out in the AKRONE Warranty and After-Sales Service Terms include, in particular, normal wear and ageing, consumables, routine maintenance, accidental damage, improper use and external causes.
Such exclusions do not, in principle, remove any specific component from the scope of the guarantee where that component itself suffers from a covered defect.
The commercial guarantee is separate from legal guarantees and does not replace, reduce or limit them.
Any mandatory rights applicable to the Consumer in their country, State, province or territory remain fully reserved.
For sales governed by French law, this thirty-six (36) month guarantee constitutes a producer’s commercial guarantee and a commercial guarantee of durability within the meaning of Article L.217-23 of the French Consumer Code.
AKRONE is directly responsible, throughout the guarantee period, for repairing or replacing the Product in accordance with the applicable mandatory provisions.
The rules relating to transfer of ownership, the second-hand market and Products supplied free of charge are set out in Article 10 of these Terms and Conditions and in the AKRONE Warranty and After-Sales Service Terms.
The content of the guarantee, its exclusions, duration, territorial scope and implementation procedures are detailed in the AKRONE Warranty and After-Sales Service Terms, which are available on the Website and supplied on a durable medium no later than upon delivery.
Where applicable regulations require them to be available before purchase, they are also made available before the sale is entered into.
From 27 September 2026, for online sales within the European Union, AKRONE shall display, in accordance with applicable regulatory requirements, the harmonised notice on the legal guarantee of conformity and, for watches covered by this three-year commercial guarantee of durability, the harmonised GARAN label, clearly associated with the relevant Product.
For an online interface, the format provided for under applicable regulations may be used.
Official European Union harmonised notice:
European Commission – notice on the legal guarantee and GARAN label
Consumer information concerning statutory rights within the European Union:
Your Europe – Guarantees on goods purchased in the EU
ARTICLE 8 – PERSONAL DATA
AKRONE processes personal data in accordance with the General Data Protection Regulation, the French Data Protection Act (Loi Informatique et Libertés) and any other applicable provisions.
Information relating to the purposes of processing, legal bases, recipients, retention periods and data subjects’ rights is set out in the Privacy Policy available on the Website.
ARTICLE 9 – COMPLAINTS, MEDIATION AND DISPUTES
9.1 Complaints
In the event of any difficulty, the Customer may submit a complaint to AKRONE customer service:
9.2 Consumer mediation
In accordance with the provisions of the French Consumer Code governing consumer dispute mediation, after first contacting AKRONE and failing to obtain a satisfactory response, the Consumer may use a consumer mediation procedure free of charge through:
CM2C
49 rue de Ponthieu
75008 Paris
France
Tel.: +33 (0)1 89 47 00 14
Online referral: https://www.cm2c.net/declarer-un-litige.php
Email: declarer-un-litige@cm2c.net
Referral to the mediator shall be made under the conditions provided for in the French Consumer Code.
9.3 Governing law and competent courts
These Terms and Conditions are governed by French law, without depriving the Consumer of any mandatory provisions from which the Consumer benefits under the rules applicable to their situation.
In the event of a dispute, the Consumer may bring proceedings before any court having jurisdiction under the applicable mandatory rules.
For Consumers domiciled in Québec, no provision of these Terms and Conditions is intended to, or shall have the effect of, imposing French law, mandatory prior arbitration or a foreign jurisdiction where such a provision is prohibited or unenforceable under applicable Québec law.
9.4 Severability and non-waiver
If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.
AKRONE’s failure to exercise any right immediately shall not constitute a permanent waiver of that right.
ARTICLE 10 – TRANSFER OF OWNERSHIP, SECOND-HAND MARKET AND PRODUCTS SUPPLIED FREE OF CHARGE
10.1 Transfers between Consumers
Where a Product effectively covered by an AKRONE commercial guarantee is transferred between Consumers, whether for consideration or free of charge, the subsequent owner benefits from any rights attached to the original sale that are transferable under applicable mandatory law.
In France, the subsequent owner benefits from the rights acquired by the original purchaser in relation to the legal guarantee of conformity and, where applicable, the commercial guarantee, in accordance with Article L.217-29 of the French Consumer Code.
The transfer of the Product does not create a new guarantee, restart any guarantee period or extend the duration originally granted.
The subsequent owner may benefit only from the remaining portion of the rights and guarantee period attached to the original sale.
AKRONE may request such information as is objectively necessary to identify the Product, the original sale, the applicable guarantee and, where necessary, the transfer of ownership.
Providing an invoice, guarantee card or other document cannot create a guarantee which did not exist when the Product was originally supplied.
10.2 Products purchased as gifts
Where a Consumer purchases a new Product and then gives it to another Consumer, that transfer free of charge shall be treated in accordance with the transfer rules set out in this Article and any applicable mandatory provisions.
No prior notification of the gift to AKRONE shall be required in order to benefit from any right whose transfer is required by law.
10.3 Products supplied free of charge directly by AKRONE
Unless AKRONE expressly agrees otherwise in writing, prototypes, loan watches, demonstration models, press samples, test Products, complimentary allocations, competition prizes, promotional gifts and other Products supplied free of charge directly by AKRONE are not covered by the AKRONE commercial guarantee.
Their subsequent resale or transfer does not create a commercial guarantee where none was granted when the Product was originally supplied.
Where a card or certificate accompanies such a Product, it shall bear the distinctive wording:
“PRODUCT SUPPLIED FREE OF CHARGE BY AKRONE – NOT COVERED BY THE COMMERCIAL GUARANTEE”
or equivalent unambiguous wording.
Such a card shall not bear the wording “AKRONE 3-Year Guarantee” unless AKRONE expressly agrees otherwise in writing.
These provisions do not exclude any liability or mandatory right which may exist independently of a commercial guarantee.
10.4 After-sales service
Any AKRONE watch whose origin can reasonably be established may be submitted to the after-sales service.
Where no guarantee or applicable statutory right covers the intervention, AKRONE may offer a diagnosis, quotation and paid repair subject to the Customer’s agreement, under the conditions set out in the applicable AKRONE Warranty and After-Sales Service Terms.
ARTICLE 11 – LIABILITY
AKRONE shall be liable for performance of its contractual and statutory obligations in accordance with applicable law.
Nothing in these Terms and Conditions is intended to, or shall have the effect of, excluding or reducing any right to compensation, guarantee or remedy available to the Consumer under a mandatory legal provision.
ARTICLE 12 – USE OF THE WEBSITE AND INTELLECTUAL PROPERTY
Use of the Website, including rules relating to intellectual property, security and user accounts, is governed by the Website Terms of Use.
ARTICLE 13 – EXPORTS, SANCTIONS AND REGULATORY COMPLIANCE
The sale and delivery of Products remain subject to customs regulations, international sanctions measures, export control rules and any other applicable mandatory provisions.
Where a legal prohibition makes performance of the contract definitively impossible, the contract may be terminated under the conditions provided for by applicable law.
Any amounts required to be refunded to the Customer shall then be reimbursed, without prejudice to any other rights the Customer may have.
ARTICLE 14 – INTERNATIONAL SALES
AKRONE sells its Products from France through the Website.
These Terms and Conditions form the contractual basis for international sales.
The choice of French law set out in Article 9.3 shall never deprive a Consumer of any mandatory protection which the Consumer may not legally waive in their country or territory.
Where a mandatory local rule prohibits the application of a provision of these Terms and Conditions or grants the Consumer a more favourable right, that rule shall prevail to the extent necessary.
AKRONE’s thirty-six (36) month commercial guarantee is offered on the same general basis for new watches sold by AKRONE, subject to mandatory local provisions and any valid market-specific conditions communicated to the Consumer before the order is placed.
Where the law of a given market requires specific information, warnings, translations, guarantee procedures or documents to be provided before the sale, such elements shall supplement these Terms and Conditions and the Warranty and After-Sales Service Terms without reducing the Consumer’s mandatory rights.
Where a written guarantee must be available for review before purchase, AKRONE shall make it accessible before order confirmation in the manner required in the relevant market.
Pre-orders, advance payments, delivery arrangements, taxes, customs duties, repairability, contractual language and other obligations specific to a market remain subject to the mandatory rules applicable in the destination concerned.
AKRONE may adapt the available payment methods, checkout process or product offering and may decide not to offer a pre-order or Product in a given territory where necessary to comply with such rules.
For Consumers domiciled in Québec, pre-contractual information relating in particular to spare parts, repair services and maintenance or repair information shall be provided in accordance with applicable Québec rules where those rules govern the sale.
APPENDIX – MODEL WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract.
To:
AKRONE
3 rue Dugommier
44000 Nantes
France
Email: ilovewatches@akrone.fr
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following services (*):
Ordered on () / received on ():
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s) (only where this form is submitted on paper):
Date:
(*) Delete as appropriate.
