GENERAL TERMS AND CONDITIONS OF SALE

Version of August 17, 2026

AKRONE, a simplified joint-stock company with a capital of 9,000 euros, registered with the Nantes Trade and Companies Register under number 808 936 611

Registered office: 3 rue Dugommier, 44000 Nantes, France
Intracommunity VAT No.: FR19 808 936 611
Unique REP Identifier – Packaging (IDU): FR540127_01RMID
Tel.: 02 28 49 96 27
Email: ilovewatches@akrone.fr
Website: https://www.akrone.fr

Hereinafter referred to as "AKRONE".

ARTICLE 1 – SCOPE OF APPLICATION

These general terms and conditions of sale, hereinafter referred to as the "GTC", govern the sales of AKRONE products, hereinafter referred to as the "Products", concluded through the Website with natural persons of legal age acting for non-professional purposes, hereinafter referred to as the "client" or the "consumer".

Before placing any order, the client must be able to read and accept these GTC.

The version applicable to the contract is that brought to the client's attention and accepted at the time of the order. Any subsequent modification of the GTC has no effect on contracts already concluded, unless agreed by the parties or by contrary legal provision.

Before the conclusion of the contract, AKRONE provides the client, in a legible and understandable manner, with the pre-contractual information required by regulations, including that relating to the essential characteristics of the Product, its price, any additional costs, payment and delivery terms, delivery date or period, applicable guarantees, the right of withdrawal and its exceptions, the online withdrawal functionality, as well as consumer mediation.

The characteristics, options, prices, deadlines, and any specific conditions expressly presented to the client before their order and accepted by them form part of the contract.

AKRONE customer service is available Monday to Friday from 10 am to 5 pm, Paris time, excluding public holidays and closing periods communicated on the Website.

Telephone support is available Monday to Friday from 10 am to 2 pm.

ARTICLE 2 – PRODUCTS AND CUSTOMIZATION

2.1 Product Characteristics

The essential characteristics of the Products are presented on the Website or, for certain specific projects, on the product sheet, project sheet, or any other specific document brought to the client's attention before the order.

Photographs, renderings, and visuals are intended to present the Products as faithfully as possible.

Non-substantial differences may result, in particular, from screen display, material characteristics, or normal manufacturing tolerances. However, they cannot affect the essential characteristics expressly agreed upon with the client.

2.2 Availability

Products are offered within the limits of available stock or, when manufactured or assembled to order, within the limits of announced production capacities.

In case of unavailability preventing the execution of an accepted order, AKRONE informs the client as soon as possible.

A product different from the ordered product cannot be substituted without the client's agreement.

2.3 Personalized Products

When the client chooses personalization, they are responsible for the accuracy of the texts, data, engravings, markings, and other instructions they communicate to AKRONE.

The right of withdrawal cannot be exercised for Products made to the consumer's specifications or clearly personalized when the conditions of Article L.221-28 of the Consumer Code are met.

This may include, in particular, Products with a nominative engraving, individualized marking, or a configuration made according to the client's specific requirements.

Legal guarantees remain applicable under the conditions provided by law.

ARTICLE 3 – ORDERS, PRICES AND PAYMENT

3.1 Order

The client selects the desired Products, checks the content of their order, fills in the necessary information, takes note of the essential characteristics, the price, any costs and the delivery time, accepts these GTC, and then validates their order.

Before final validation, the client can check the details of their order and correct any errors.

The function allowing final validation of the order clearly and unambiguously indicates that it entails a payment obligation.

After acceptance of the order, a summary confirmation is sent to the client by email or on any other durable medium.

3.2 Price

The applicable price is that presented to the client before validation of their order.

The total amount due by the client, including taxes and fees that AKRONE is obliged to collect, is indicated before final validation.

Any delivery costs are also indicated before the order.

For delivery involving importation into the destination territory, customs duties, import taxes, customs clearance fees, or other charges may be payable when not included in the amount invoiced by AKRONE.

3.3 Payment

Payment is made using the methods offered on the Website when ordering, including by credit card, PayPal, or any other available method.

Payment in several installments may be offered by a partner provider. The specific conditions for this service are then communicated to the client by the provider concerned.

An order may be refused in case of refusal of payment authorization or for any other legitimate reason.

In the presence of objective indications of fraud, AKRONE may request the strictly necessary supporting documents to verify the order.

3.4 Obvious Error

An obvious material, typographical or technical error affecting in particular a price, availability or characteristic of the Product may be corrected before final acceptance of the order.

When a correction modifies an essential characteristic or the economic conditions presented to the client, it cannot be imposed on them.

The client can then accept the corrected conditions or waive the order. Any sum possibly collected for an order that is ultimately not concluded is refunded.

3.5 Contract Retention

For contracts concluded electronically for an amount equal to or greater than 120 euros, AKRONE ensures the retention of the written document evidencing the contract in accordance with Articles L.213-1, D.213-1 and D.213-2 of the Consumer Code and guarantees access to it for the client who requests it.

Retention is ensured for the duration provided by applicable regulations.

ARTICLE 4 – PRE-ORDERS AND SPECIAL PROJECTS

4.1 Pre-orders

Certain Products may be offered for pre-order before their manufacture, assembly, or actual availability.

The pre-order nature and the contractual delivery date or window are indicated to the client before validating their order.

4.2 Special Projects

AKRONE designs specific series at the initiative of groups, companies, associations, administrations, units, corporations, clubs, or other entities.

These Products may be specially developed for the project and exclusively reserved for certain categories of beneficiaries.

Access to a project may be subject to the use of a confidential code or a verification of the client's eligibility.

The sole fact that a Product is reserved for members of a group or entity does not, in itself, exclude the right of withdrawal.

When a partner entity originating a special project provides, in its own internal rules, a resale restriction applicable to its beneficiaries (such as, for example, a prohibition of resale for a determined period, notably one year from the delivery of the Product, intended to limit the effects of abusive speculation), this restriction falls within the relationship between the partner entity and its beneficiaries.

It is up to the project leader to inform the client before pre-ordering.

AKRONE is not a party to these internal stipulations and does not guarantee their enforceability beyond what is provided by law.

4.3 Special Projects Timeline

For certain specially developed and custom-made projects, the contractual delivery window may be between ten and eighteen months from the closing of the pre-order campaign when such a window is expressly announced before the order.

When the deadline is calculated from the close of a campaign, the closing date or the methods for determining it are communicated to the client before validation.

The window thus announced constitutes the applicable contractual deadline.

4.4 Payment for Pre-orders

Unless otherwise indicated before validation, the total price of the Product and any delivery charges are payable in full upon pre-order.

The sums thus paid correspond to the advance payment of the agreed price and do not constitute a deposit.

When the order constitutes a special order by quote or concerns a Product whose manufacture is undertaken on special order from the buyer, the provisions of Article L.214-3 of the Consumer Code are applicable.

For other orders to which Article L.214-2 of the Consumer Code is applicable, sums paid in advance bear interest as provided by this text.

4.5 Fulfillment Conditions

When a project depends on a specific fulfillment condition, it is brought to the client's attention before the order and is based on objective criteria.

Such conditions may include:

• achieving a minimum number of pre-orders announced before validation;
• the impossibility of obtaining an essential component without which the agreed essential characteristics could not be met;
• the technical impossibility of manufacturing the Product in accordance with the announced essential characteristics;
• a regulatory prohibition making production or delivery impossible;
• an event meeting the legal conditions of force majeure.

A fulfillment condition cannot depend solely on AKRONE's discretionary will.

If the project cannot be carried out, AKRONE informs the client and fully refunds the sums to be returned to them.

4.6 Cancellation and Withdrawal

The consumer's legal rights remain fully applicable.

When the Product is made to the consumer's specifications or clearly personalized, the right of withdrawal is excluded when the conditions provided for by Article L.221-28 of the Consumer Code are met.

Regardless of the rights provided by law, a client experiencing a particular difficulty may ask AKRONE to consider, on a commercial basis, a cancellation request before shipment.

This request may be assessed in light of the circumstances invoked, the stage of manufacturing progress, and commitments already made for the Product's realization.

This commercial prerogative does not constitute an automatic right to cancellation and cannot limit or condition the exercise of a right that the client holds by law.

4.7 Delay

The design, supply, industrialization, or manufacturing constraints inherent in a special project do not deprive the client of their legal rights in the event of exceeding the contractual deadline.

Information regarding a possible delay or a new provisional schedule does not, in itself, modify the contractually agreed deadline and does not constitute a waiver of the client's rights.

4.8 Contest or Special Operation

When a project is associated with a contest, a prize draw, or a promotional operation governed by specific rules, this operation is subject to its own rules made available to participants.

The purchase relates to the ordered Product and not to the guaranteed acquisition of a prize.

ARTICLE 5 – DELIVERY, DESTINATIONS AND TRANSFER OF RISKS

5.1 Delivery Time

AKRONE delivers the Product on the date or within the timeframe communicated to the client before the conclusion of the contract.

Some watches may be assembled to order, so an assembly period typically between seven and fifteen business days may be necessary, excluding public holidays and announced closing periods.

The contractual period communicated to the client before the order takes into account, if applicable, this assembly period.

In the absence of an agreed date or period, the Product is delivered without undue delay and at the latest thirty days after the conclusion of the contract.

5.2 Delay in delivery

In the event of exceeding the applicable deadline, the consumer benefits from the rights provided for in articles L.216-1 and following of the Consumer Code.

They may, in particular, under the conditions provided by law, ask AKRONE to make the delivery within a reasonable additional period and then terminate the contract if delivery does not occur within this period.

The consumer may immediately terminate the contract in situations provided by law, particularly when AKRONE refuses to deliver, when it is clear that delivery will not occur, or when the delivery date or deadline constituted an essential condition of the contract.

In the event of contract termination, AKRONE refunds the sums to be returned within the period provided by law.

5.3 Delivery territories – packaging regulations

Products are shipped only to the countries and territories offered during the order process.

Certain destinations may be temporarily unavailable to allow AKRONE to comply with the regulatory obligations applicable to the cross-border marketing of its Products and their packaging, particularly those resulting from Regulation (EU) 2025/40 on packaging and packaging waste ("PPWR") and the extended producer responsibility schemes applicable in the territory concerned.

The actually available destinations are those offered on the Website at the time of order.

AKRONE may open or suspend certain destinations for the future depending on the applicable regulatory obligations.

A change in serviced territories does not affect an order already accepted for a specific destination.

5.4 Transfer of Ownership and Risks

AKRONE retains ownership of the Product until full payment of the price.

The risk of loss or damage to the Product is transferred to the consumer when the consumer or a third party designated by them, other than the carrier, takes physical possession of the Product.

When the consumer entrusts delivery to a carrier they have chosen themselves and who has not been offered by AKRONE, the specific legal rules relating to the transfer of risks apply.

5.5 Force Majeure

Force majeure situations produce the effects provided for in Article 1218 of the Civil Code.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1 Deadline

Subject to the exceptions provided by law, the consumer has a period of fourteen days to exercise their right of withdrawal without having to justify their decision.

For the sale of a Product, this period runs from the day the consumer, or a third party other than the carrier and designated by them, takes physical possession of the Product.

When several goods forming part of the same order are delivered separately or when a Product is delivered in several batches or pieces, the specific rules provided by the Consumer Code apply.

6.2 Exercise of the right and online withdrawal functionality

The consumer may exercise their right of withdrawal using the form provided in the appendix or any other unambiguous statement expressing their intention to withdraw.

For orders concluded remotely via the Website, AKRONE provides consumers free of charge with a functionality allowing them to exercise their right of withdrawal online.

This functionality is visible, directly and easily accessible throughout the withdrawal period.

It allows the consumer to provide or confirm their first and last name, information to identify the contract concerned, and the electronic means by which they wish to receive the acknowledgment of receipt.

A confirmation function allows the consumer to unambiguously confirm their decision to withdraw.

After submission, AKRONE sends the consumer, within a reasonable period, an acknowledgment of receipt on a durable medium, notably mentioning the content of the withdrawal declaration as well as the date and time of its dispatch.

6.3 Return of the Product

The Product must be returned without undue delay and at the latest within fourteen days following the communication of the decision to withdraw to:

AKRONE
3 rue Dugommier
44000 Nantes
France

Unless expressly stated otherwise by AKRONE or by contrary legal provision, the direct costs of returning the Product remain the responsibility of the consumer if they have been previously informed of this.

6.4 Handling and Depreciation

The consumer may handle the Product to the extent necessary to establish its nature, characteristics, and proper functioning.

Their responsibility can only be engaged due to depreciation resulting from handling beyond what was necessary for this verification, under the conditions provided by law.

No flat-rate discount is applied solely due to the return.

When depreciation is legally attributable to the consumer, its amount corresponds to the depreciation actually observed.

The adjustment of a strap does not, in itself, exclude the exercise of the right of withdrawal.

6.5 Refund

In the event of a valid withdrawal, AKRONE will refund all sums paid under the contract, including initial delivery costs up to the cost of the standard delivery method offered.

The refund will be made without undue delay and at the latest within fourteen days from the date AKRONE is informed of the decision to withdraw.

AKRONE may defer reimbursement until the Product is recovered or until proof of its shipment is received, whichever date is earlier.

Reimbursement will be made using the same payment method as that used for the initial transaction, unless the consumer expressly agrees to another method that incurs no cost to them.

Additional costs resulting from the choice of a more expensive initial delivery method than the standard method offered will not be reimbursed.

6.6 Personalized Products

The right of withdrawal cannot be exercised for Products made to the consumer's specifications or clearly personalized when the conditions provided for in Article L.221-28 of the Consumer Code are met.

ARTICLE 7 – WARRANTIES

7.1 Legal Warranties

The consumer benefits from the legal guarantee of conformity provided for by articles L.217-1 et seq. of the Consumer Code, as well as the legal guarantee against hidden defects provided for by articles 1641 et seq. of the Civil Code.

BOX – LEGAL WARRANTIES

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a defect in conformity appearing. During this period, the consumer is only required to establish the existence of the defect in conformity and not the date of its appearance.

When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire supply period. During this period, the consumer is only required to establish the existence of the defect in conformity affecting the digital content or digital service and not the date of its appearance.

The legal guarantee of conformity entails an obligation for the professional, if applicable, to provide all necessary updates to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against the return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods occurs after a period of thirty days;

3° The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer definitively bears the costs of collecting or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the defect in conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer does not have the right to terminate the sale if the defect in conformity is minor.

Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty that remained to run until the delivery of the reconditioned goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund against the return of the goods.

7.2 Implementation of Warranties

Any request relating to warranties can be addressed to AKRONE customer service:

AKRONE
3 rue Dugommier
44000 Nantes
France
Tel: 02 28 49 96 27
Email: ilovewatches@akrone.fr

The customer must provide information allowing the Product and its purchase to be identified.

The legal guarantee of conformity is owed by AKRONE in its capacity as seller, regardless of any commercial warranty.

7.3 AKRONE Commercial Warranty

Independent of legal warranties, AKRONE watches benefit from an additional commercial warranty for a period of one year covering the period between the twenty-fifth and thirty-sixth month following the delivery of the Product, under the conditions provided for by the AKRONE Commercial Warranty Contract.
This commercial warranty does not replace, reduce, or limit legal warranties.
Its content, implementation procedures, territorial scope, the identity and contact details of the guarantor, as well as any exclusions, are specified in the AKRONE Commercial Warranty Contract accessible on the Website.
The commercial warranty card is provided to the consumer on a durable medium in accordance with applicable regulations.

ARTICLE 8 – PERSONAL DATA

AKRONE processes personal data in accordance with the General Data Protection Regulation, the French Data Protection Act (Loi Informatique et Libertés), and other applicable provisions.

Information regarding the purposes of processing, their legal bases, recipients, retention periods, and individuals' rights is detailed in the Privacy Policy accessible on the Website.

ARTICLE 9 – COMPLAINTS, MEDIATION AND DISPUTES

9.1 Complaint

In case of difficulty, the customer can send a complaint to AKRONE customer service:

ilovewatches@akrone.fr

9.2 Consumer Mediation

In accordance with the provisions of the Consumer Code concerning the consumer dispute mediation process, after having contacted AKRONE and in the absence of a satisfactory response, the consumer has the possibility to resort free of charge to a consumer mediation procedure with:

CM2C
49 rue de Ponthieu
75008 Paris
Tel: 01 89 47 00 14
Submission website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

The mediator must be contacted under the conditions provided for by the Consumer Code.

9.3 Applicable Law and Competent Jurisdictions

These General Terms and Conditions of Sale are subject to French law.

This choice does not deprive a consumer residing in another country of the mandatory provisions they benefit from under applicable rules.

In the absence of an amicable solution, the consumer may bring the matter before either one of the territorially competent courts under the Code of Civil Procedure, or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

9.4 Severability and Non-Waiver

If any provision of these General Terms and Conditions of Sale is declared null or unenforceable, the other provisions shall remain applicable to the fullest extent permitted by law.

The failure of AKRONE to immediately exercise a right does not constitute a definitive waiver thereof.

9.5 Assignment

The customer agrees in advance, in accordance with Article 1216 of the Civil Code, that AKRONE may assign its contractual party status to an entity within its group or to a successor, provided that such assignment does not reduce the rights enjoyed by the consumer under the contract.

The assignment takes effect with respect to the customer when it is notified to them or when they acknowledge it.

ARTICLE 10 – RESALE OF THE PRODUCT

AKRONE is not a party to transactions concluded directly between the owner of an AKRONE Product and its purchaser on the second-hand market and does not assume the obligations specific to the seller in such a transaction.

This provision does not deprive the Product owner of the rights that may be exercised directly with AKRONE under the law or the AKRONE Warranty Conditions applicable to the Product concerned.

Any promotional benefits granted strictly on a personal basis remain subject to the specific conditions under which they were granted.

ARTICLE 11 – LIABILITY

AKRONE is responsible for the performance of its contractual and legal obligations under the conditions provided by applicable law.

No stipulation in these General Terms and Conditions of Sale aims to or has the effect of removing or reducing a right to compensation, a guarantee, or a remedy that the consumer benefits from under a mandatory provision.

ARTICLE 12 – WEBSITE USE AND INTELLECTUAL PROPERTY

The use of the Website, including rules relating to intellectual property, security, and user accounts, is governed by the Website's General Terms of Use (GTU).

ARTICLE 13 – EXPORTS, SANCTIONS AND REGULATORY COMPLIANCE

The sale and delivery of Products remain subject to customs regulations, international sanctions measures, export control rules, and any applicable mandatory provisions.

When a legal prohibition makes the performance of the contract definitively impossible, the contract may be terminated under the conditions provided by applicable law.

The sums to be returned to the customer are then reimbursed, without prejudice to any other rights they may have.

APPENDIX – MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of:

AKRONE
3 rue Dugommier
44000 Nantes
France
Email: ilovewatches@akrone.fr

I/We () hereby notify you of my/our () withdrawal from the contract for the sale of the following goods () / for the provision of the following services ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of notification of this form on paper):

Date:

(*) Delete as appropriate.