GENERAL TERMS AND CONDITIONS OF SALE – AKRONE

AKRONE, a simplified joint-stock company with a capital of 9,000 euros, registered with the Nantes Trade and Companies Register (RCS) under number 808 936 611
Registered office: 3 rue Dugommier, 44000 Nantes, France
Intra-community VAT number: FR19 808 936 611
Tel.: 02 28 49 96 27
Email: ilovewatches@akrone.fr
Website: https://www.akrone.fr
(hereinafter the "Site")

ARTICLE 1 – GENERAL PROVISIONS

1.1 Scope of application

These General Terms and Conditions of Sale (hereinafter the "GTC") govern all sales of products (hereinafter the "Products") concluded by the company AKRONE (hereinafter "AKRONE" or "we") with consumer or non-professional clients (hereinafter "you" or the "client") via the Site.

1.2 Essential nature

These GTC constitute the essential and determining conditions of the contractual relationship and prevail over any other document. Any order placed via the Site implies unreserved acceptance of these GTC.

1.3 Modifications

AKRONE reserves the right to modify these GTC at any time. The applicable version is the one in force on the day of the order. The fact that AKRONE does not invoke a stipulation of these terms at a given time does not constitute a waiver of the right to invoke it later.

1.4 Reference language

These GTC are written in French. This version prevails over any other possible translation.

1.5 Accuracy of information

The client guarantees the accuracy, sincerity, and completeness of the information provided when placing an order. In the event of a false declaration, manifest error, or identity theft, AKRONE reserves the right to suspend, refuse, or cancel the order, without prejudice to any useful action.

1.6 Proof of acceptance – versioning

For evidentiary purposes, AKRONE logs and stores the accepted version of the GTC, the timestamp, the IP address, proof of consent by checkbox, and, where applicable, the product sheet, project sheet, project brochure, and delivery window brought to the client's attention and linked to the order.

1.7 Pre-contractual information

The pre-contractual information required by the Consumer Code is provided to the client before order validation, particularly that relating to the seller's identity, the essential characteristics of the Products, the price, any additional costs, payment, delivery, and execution terms, the right of withdrawal and its exceptions, as well as applicable legal and commercial warranties.

1.8 Hierarchy of information – consistency of the offer

In case of divergence between:

• the product sheet or project sheet accepted during the order or pre-order;
• the order confirmation page;
• any other display page or intermediate communication on the Site;

the accepted product sheet or project sheet and the order confirmation page prevail.

AKRONE reserves the right to correct any obvious material or typographical error before final order confirmation, particularly in case of an error concerning the price, costs, availability, promotional advantage, or an essential characteristic.

1.9 Limitation of liability

AKRONE is only liable for direct, certain, and foreseeable damages resulting from a breach of its contractual or legal obligations. No stipulation in these GTC aims to or has the effect of excluding or limiting the rights enjoyed by the consumer under the mandatory provisions of French law, particularly in cases of fraud, gross negligence, bodily harm, or when the law provides otherwise.

1.10 Customer Service

AKRONE customer service is available Monday to Friday from 10 am to 5 pm, Paris time, excluding public holidays and closing periods communicated on the Site.

Telephone support is available Monday to Friday from 10 am to 2 pm.

Outside of this telephone window, other contact methods available on the Site remain accessible during customer service opening hours.

ARTICLE 2 – CLIENTS

2.1 Legal capacity

The online sale of our Products is reserved for adult natural persons with legal capacity.

2.2 Non-professional use

Purchases are strictly for personal and non-professional use. Any suspicious order that may reveal an intention to resell or non-compliant use may be refused or cancelled by AKRONE.

2.3 Refusal for legitimate reasons

AKRONE may refuse or cancel any order for legitimate reasons, particularly in case of suspected fraud, previous unpaid bills, illegal use of an access code, a manifest anomaly in the order, or a breach of the client's obligations towards AKRONE.

2.4 Suspension or deactivation of the client account

In the event of a serious breach of obligations by the client, AKRONE may suspend or deactivate the client account, without prejudice to its other rights and actions.

ARTICLE 3 – ACCESS AND USE OF THE SITE

3.1 Technical access

The client is responsible for the computer and telecommunications means necessary to access the Site. Connection and internet access costs remain at their expense.

3.2 User obligations

The client is prohibited from any act likely to harm the Site, its servers, its networks, its content, or AKRONE's rights. Any malicious or illegal use may be subject to any useful measures.

3.3 Respect for the brand and content

All elements present on the Site remain the exclusive property of AKRONE or its partners. Any illicit use may lead to prosecution. Any access codes are strictly personal and confidential.

ARTICLE 4 – PRODUCT CHARACTERISTICS – AVAILABILITY

4.1 Offers and visuals

The offers visible on the Site are valid within the limits of available stock and AKRONE's production capacity. Visuals, renderings, photographs, or simulations are indicative. Non-substantial deviations may exist depending on screens, materials, or normal manufacturing tolerances.

4.2 Essential characteristics

Before ordering, the client can consult the essential characteristics of the Product(s) on the Site or by contacting AKRONE.

4.3 Customization

For any personalized Product, the client is solely responsible for the information, texts, data, mentions, or choices transmitted to AKRONE.

Products that are clearly personalized or manufactured according to the client's specifications are excluded from the right of withdrawal.

The exclusion of the legal guarantee of conformity applies only to characteristics resulting from the choices or data provided by the client. The other elements of the Product remain covered by the applicable legal guarantees.

Once the personalization is irreversibly engaged, particularly when custom engraving has been performed, the order or pre-order can no longer be cancelled for personal convenience.

4.4 Definition of a clearly personalized Product

Any Product made according to individual specifications that cannot be reused or resold as standard series, such as a nominative engraving, individual marking, a validated specific technical configuration, or a unit marking, is considered clearly personalized.

4.5 Unavailability

In case of unavailability of the ordered Product, AKRONE will inform the client as soon as possible. A Product of equivalent quality and price may be offered or a refund, depending on the case.

ARTICLE 5 – ORDERS

5.1 Process

To order on the Site, the client must create or use their account if applicable, select the desired Products, check the contents of the cart, fill in their delivery and payment information, read the characteristics, deadlines, and applicable conditions, accept these GTC, and then confirm their order.

5.2 Final validation

The final validation constitutes an electronic signature equivalent to a handwritten signature and entails the immediate enforceability of payment as well as express acceptance of all operations and contractual documents.

5.3 Suspicious order

AKRONE may request any strictly necessary supporting documents in case of legitimate doubt about the authenticity of the information provided. Failing a sufficient response, the order may be suspended or cancelled.

5.4 Confirmation and proof

After payment validation, the client receives a confirmation by e-mail. AKRONE's computerized records serve as proof in case of dispute, subject to applicable mandatory rules.

5.5 Enhanced identity verification – proportionality

To combat fraud, AKRONE may request strictly necessary supporting documents before validation or shipment. Data is processed in accordance with the Privacy Policy.

5.6 Retention of proof of purchase

The client acknowledges the importance of retaining their invoice and confirmation e-mail for after-sales service, potential resale, and insurance procedures. No paper duplicate will be issued. A digital copy can be re-sent upon request if available in AKRONE's systems.

5.7 Assembly and delivery time – non-pre-order sales

AKRONE watches may be assembled upon order, so an average lead time of ten to fifteen working days may be necessary for assembly from the final validation of the order, excluding public holidays and closing periods. To this lead time is added the estimated shipping time by the carrier. The lead times displayed on the Site are given as estimates unless expressly stated otherwise.

5.8 Correction of material errors – moment of conclusion

The contract is concluded at the time of sending the summary confirmation. Until this confirmation, AKRONE may correct any material, typographical, or obvious display error concerning the price, costs, availability, promotional advantage, or an essential characteristic. In the event of a manifest error that a reasonable consumer could not ignore, AKRONE will offer either execution under the corrected conditions or cancellation with a full refund.

ARTICLE 6 – PRE-ORDERS

6.1 Definition

Certain Products may be offered for pre-order before their actual availability. They are identified as such on the Site.

6.2 Principle of pre-order

Pre-order allows the client to reserve a Product that is not available in stock. The client expressly acknowledges that the manufacturing or assembly of the Product concerned begins after the close of the pre-order phase or after validation of the project's technical and commercial conditions.

6.3 Contractual delivery window

Unless expressly stipulated otherwise and brought to the client's attention before validation, pre-order projects are subject to a contractual delivery window estimated between ten and eighteen months from the close of the pre-order phase.

This delivery window is brought to the client's attention before validation, appears in the accepted offer, and constitutes the contractually agreed delivery time between the parties.

The client acknowledges having read this delivery window before validating the pre-order and expressly accepts it.

6.4 Advantages and risks

The advantages of pre-order may lie in an exclusive commercial offer, priority access, a limited series, or a specific project. The client acknowledges that pre-order projects involve risks related to design, supply, industrialization, technical validation, planning, and assembly. No fixed delivery date can be guaranteed unless expressly agreed otherwise by AKRONE.

6.5 Upfront payment – conditional pre-order

The price and shipping costs are payable upfront upon pre-order. The sums paid do not constitute a deposit.

The pre-order is concluded subject to:

• the achievement of a minimum pre-order target when this target is announced for the project concerned;
• the availability of essential components;
• technical and quality validation of the project;
• the absence of an external event reasonably preventing production;
• the absence of any obvious material error affecting the price, costs, offer, or an essential characteristic.

When the project is subject to a minimum pre-order threshold, this threshold is brought to the client's attention before validation. If this threshold is not met at the close of the pre-order campaign, AKRONE may cancel the project concerned and proceed with a full refund of the sums paid by the client, within fourteen days from the decision of cancellation.

If one of the other conditions above is not met, AKRONE may also cancel the pre-order and fully refund the client, without any other compensation unless otherwise required by mandatory legal provisions.

6.6 Cancellation by the client before shipment

Unless the right of withdrawal applies where it exists, no cancellation for convenience is admissible for clearly personalized Products. For other non-personalized Products, the rules of distance selling and the right of withdrawal apply.

6.7 Delay – reasonable additional time

In case of exceeding the contractual delivery window, the client may formally request AKRONE to execute the delivery within a reasonable additional time. Failing delivery at the end of this period, the client may terminate the contract under the conditions provided by law. AKRONE will then refund all sums paid within fourteen days from the termination.

6.8 Justified extension

Any extension of the delivery window must be based on an objective risk. AKRONE will inform the client. When this extension substantially affects the economics of the order, the client retains the rights granted to them by law.

6.9 Non-substantial adjustments

AKRONE may make minor technical modifications that do not alter the essential agreed characteristics of the Product. Such adjustments do not, in themselves, constitute non-conformity.

6.10 No dependence on a personal event

The pre-order does not constitute a commitment to deliver on a specific date or for a personal event such as a birthday, holiday, ceremony, or mission departure, unless expressly agreed in writing by AKRONE.

6.11 Understanding the pre-order model

The client acknowledges having understood the specifics of the pre-order model offered by AKRONE, the announced deadlines, and the inherent risks of a small-series or custom manufacturing project.

6.12 Pre-order with a contest or specific regulations

As part of the S-05 Chrono project, for which pre-orders will begin on April 2, 2026, and within the limit of a limited edition of 1000 pieces, AKRONE may offer a contest associated with the purchase of the Product.

Participation in the contest is governed exclusively by the specific rules made available on the Site. The client is expressly invited to read them before any order or pre-order of the Product concerned.

The client's acceptance of these GTC when ordering or pre-ordering the Product concerned also constitutes acceptance of the principle of participation in the associated contest when it exists, as well as confirmation of the proper consideration of this participation under the conditions provided by the applicable rules.

When a purchase is associated with a contest, the purchase relates exclusively to the Product ordered. The contest remains governed by its own rules.

S-05 Chrono Contest

ARTICLE 7 – SPECIAL PROJECTS AND COLLABORATIONS

7.1 Framework

AKRONE may design and market specific Products in limited series as part of collaborations with companies, associations, administrations, armies, clubs, or other entities.

7.2 Reservation and access

Certain Products may be reserved for a specific category of beneficiaries and require a confidential access code or eligibility verification.

7.3 Minimum objective and closing

When a minimum pre-order threshold is indicated for a project, failure to reach this threshold at the close of the campaign will result in the cancellation of the project concerned and a full refund of the sums paid by clients within fourteen days.

The applicable minimum threshold, where it exists, is brought to the client's attention before validating the pre-order.

7.4 Eligibility verification

AKRONE or the project owner may verify the eligibility of persons who have placed an order when the project is reserved for a specific category. Any non-compliant order may be cancelled with a full refund.

7.5 Exclusion of right of withdrawal

When a Product falling under a special project is clearly personalized or manufactured according to the client's or the concerned group's specifications, the right of withdrawal may be excluded under the conditions provided by law.

7.6 Delays and manufacturing

The provisions of Article 6 relating to pre-orders apply, where applicable, to special projects.

7.7 Resale

A partner entity may contractually stipulate a resale restriction for a limited period. The client is invited to inquire with their entity or the project owner. AKRONE is not a party to these internal stipulations and does not guarantee their enforceability beyond what the law provides.

7.8 Confidential codes

Access codes are strictly personal and must not be communicated to unauthorized third parties. Any order placed with an illicitly obtained code may be cancelled.

7.9 Export, sanctions, and regulatory compliance

The sale and delivery of Products may be subject to compliance with customs, export control, international sanctions regulations, and more broadly, all applicable regulations. In the event of a legal prohibition preventing the execution of the contract, AKRONE may cancel the order and refund the sums paid.

ARTICLE 8 – PRICES

8.1 Display and validity

The prices indicated on the Website and in the order confirmation are those in effect at the time the order is placed, subject to manifest error.

8.2 Delivery Fees

Unless otherwise specified, delivery fees are added to the price of the Products and are indicated before the order is validated.

8.3 VAT, Export, and Customs

Prices displayed on the Website include all taxes for deliveries within the European Union.

For deliveries outside the European Union, prices displayed on the Website are exclusive of tax. Customs duties, local taxes, import VAT, customs clearance fees, carrier handling fees, and more generally all costs related to the import of the Product into the country of destination remain the sole responsibility of the customer.

These amounts may be demanded by the competent authorities or by the carrier during customs clearance, delivery, or parcel handover.

8.4 Subsequent Modification

AKRONE reserves the right to modify its prices for the future, without affecting orders already validated.

8.5 Obvious Price or Advantage Error

In the event of a clearly derisory price or a manifestly impossible advantage resulting from an objectively ascertainable bug or display error, which a reasonable consumer could not have ignored, AKRONE may cancel the order or pre-order and fully refund the amounts paid, without further compensation, unless otherwise required by mandatory legal provisions.

ARTICLE 9 – PAYMENT TERMS

9.1 Immediate Payment

Payment of the price and delivery fees is made in cash at the time of order, including pre-orders, by credit card, PayPal, or any other method offered on the Website.

9.2 Installment Payment

Installment payment may be offered via a partner. By validating this option, the customer also accepts the contractual conditions specific to the said partner.

9.3 Refusal or Cancellation

Any order may be canceled in the event of refusal of payment authorization by the bank or payment provider.

9.4 Fraud Prevention

AKRONE may implement verification procedures and request strictly necessary supporting documents to prevent fraud.

9.5 Abusive Banking Disputes

In the event of a manifestly abusive or fraudulent banking dispute, AKRONE reserves the right to assert its rights and claim compensation for the damage actually suffered.

ARTICLE 10 – DELIVERY

10.1 Delivery Address

Products are delivered to the address indicated during the order. AKRONE does not ship to locations that do not allow for clear and nominative delivery. The customer is responsible for the accuracy of the address provided.

10.2 Shipping Methods

Shipping methods are those offered on the Website or during the order process. A tracking number may be provided when available.

10.3 Legal Deadline Excluding Pre-orders

In the absence of any indication or agreement regarding a delivery date or deadline, the Product is delivered without undue delay and no later than thirty days after the conclusion of the contract.

10.4 Delay

In the event of exceeding the agreed deadline or the applicable legal deadline, the customer may instruct AKRONE to deliver within a reasonable additional period. Failing execution, the customer may terminate the contract under the conditions provided by law.

10.5 Refund

In the event of termination of the contract for non-delivery under legal conditions, AKRONE will refund all amounts paid within fourteen days.

10.6 Hierarchy of Pre-orders / Legal Deadline

For Products sold on pre-order, the provisions of Article 6 prevail concerning the contractual delivery window.

ARTICLE 11 – TRANSFER OF OWNERSHIP AND RISKS

11.1 Transfer of Ownership

Ownership of the Products is transferred to the customer only after full payment of the price.

11.2 Transfer of Risks

For sales to a consumer, the transfer of risks occurs when the customer or a third party designated by them takes physical possession of the Product.

11.3 Force Majeure

AKRONE cannot be held responsible for an inability to deliver resulting from a case of force majeure within the meaning of French law. The performance of the contract is suspended for the duration of the impediment, unless otherwise provided by law.

ARTICLE 12 – RIGHT OF WITHDRAWAL

12.1 Fourteen-Day Period

In accordance with articles L.221-18 et seq. of the Consumer Code, the consumer has a period of fourteen days from receipt of the Product to exercise their right of withdrawal without penalty or justification.

12.2 Exercise of the Right

The right of withdrawal can be exercised using the form in Annex 1 or by any unambiguous declaration.

12.3 Return of the Product

The Product must be returned, at the customer's expense unless otherwise agreed by AKRONE, in suitable packaging, to the following address:

AKRONE – 3 rue Dugommier, 44000 Nantes, France

within fourteen days following the notification of withdrawal.

12.4 Damaged or Modified Products

The customer may handle the Product to the extent necessary to verify its nature, characteristics, and proper functioning.

Any Product returned damaged, incomplete, modified, or showing signs of use exceeding these manipulations may be subject to a justified depreciation corresponding to the observed devaluation.

The adjustment of a watch strap alone does not exclude the exercise of the right of withdrawal but may, depending on the condition of the returned Product, lead to a justified depreciation.

12.5 Refund

AKRONE will refund the amounts paid, including initial standard delivery costs, no later than fourteen days from the date it is informed of the decision to withdraw. AKRONE may defer the refund until the Product has been recovered or until proof of shipment of the Product has been received.

12.6 Exception

In accordance with the Consumer Code, the right of withdrawal does not apply to Products that are clearly personalized or manufactured according to the customer's specifications.

12.7 Abusive or Fraudulent Use

In the event of manifestly abusive or fraudulent behavior, AKRONE reserves the right to assert its rights in strict compliance with applicable regulations.

ARTICLE 13 – WARRANTIES

13.1 Legal Guarantee of Conformity

The consumer benefits from the legal guarantee of conformity under the conditions provided by the Consumer Code.

They have a period of two years from the delivery of the goods to act under the legal guarantee of conformity.

They can obtain the conformity of the goods through repair or replacement or, failing that, a price reduction or termination of the contract under the conditions provided by law.

13.2 Legal Guarantee Against Hidden Defects

The customer also benefits from the legal guarantee against hidden defects under the conditions provided by articles 1641 et seq. of the Civil Code.

13.3 AKRONE Commercial Warranty

All AKRONE watches, whether equipped with an automatic mechanical movement or a quartz movement, benefit from an additional commercial warranty of one year, in addition to the legal warranties, for a total duration of three years from the delivery of the Product.

A warranty card is provided with each watch.

This commercial warranty applies without prejudice to legal warranties.

The detailed conditions of this commercial warranty can be consulted on the Website at the following address:
https://www.akrone.fr/conditions-de-garantie/

13.4 Specific Exclusion Applicable to Quartz Watches

For watches equipped with a quartz movement, the battery is considered a consumable.

As such, its replacement is not covered by the three-year commercial warranty.

Normal wear, normal autonomy, or normal depletion of the battery do not in themselves constitute a lack of conformity entitling to coverage under legal warranties.

However, legal warranties remain applicable in the event of a lack of conformity affecting the Product at the time of delivery, under the conditions provided by law.

13.5 Consumable Items and Items Subject to Normal Wear and Tear

Unless there is a lack of conformity covered by legal warranties, consumable items or items subject to normal wear and tear are not covered by the commercial warranty, including batteries, leather straps, nylon straps, rubber straps, as well as, more generally, accessories and external elements whose alteration results from normal use, daily wear, friction, perspiration, humidity, water, UV rays, temperature variations, or natural aging of materials.

13.6 Implementation

Any request related to warranties must be addressed to:
ilovewatches@akrone.fr

The customer must provide the necessary information to process their request, including any proof of purchase and any information allowing the Product to be identified.

13.7 Exclusions

The commercial warranty does not cover damages resulting from, but not limited to:

• abnormal or inappropriate use;
• negligence or lack of maintenance;
• shock, accident, or unauthorized intervention;
• normal wear and tear;
• normal aging of components;
• theft;
• or a case of force majeure.

These exclusions do not prevent the application of legal warranties when their conditions are met.

ARTICLE 14 – PERSONAL DATA

AKRONE complies with the General Data Protection Regulation and the French Data Protection Act (Loi Informatique et Libertés). The personal data processing methods are detailed in the Privacy Policy published on the Website.

When a contest, promotional operation, or raffle is offered, the specific conditions applicable to the processing of participants' personal data are specified in the corresponding rules or in the information communicated before participation.

ARTICLE 15 – RESALE ON THE SECOND-HAND MARKET

15.1 Non-Transferable Benefits

Unless expressly stated otherwise, specific benefits granted to the first purchaser, such as an extended commercial warranty or a personal promotional advantage, are not transferable in the event of resale.

15.2 AKRONE's Non-Responsibility

AKRONE disclaims all responsibility concerning transactions carried out on the secondary market. The seller and the buyer alone assume potential risks and disputes.

15.3 Severability – Non-Waiver – Entirety

If any provision of these GTC is held to be void or unenforceable, the remaining provisions shall remain applicable.

The fact that AKRONE does not rely on a clause does not constitute a waiver.

These GTC, the order confirmation and, where applicable, the accepted product sheet or project sheet constitute the entire agreement between the parties.

15.4 Assignment

AKRONE may assign this contract to any group entity or successor, without reducing the consumer's rights.

15.5 Public Policy Provisions

These GTC apply subject to the mandatory provisions of the Consumer Code and more broadly to any public policy rule applicable to the consumer, from which no derogation may be made.

ARTICLE 16 – DISPUTES

16.1 Applicable Law and Prior Complaint

These GTC are governed by French law. In the event of a dispute, the customer is invited to send a written complaint to AKRONE's customer service first in order to seek an amicable solution.

16.2 Consumer Mediation

In accordance with articles L.612-1 et seq. of the Consumer Code, the consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with AKRONE, after a prior written complaint has remained without satisfactory solution for a period of two months.

16.3 Competent Courts

Failing an amicable solution, the consumer may bring the matter before one of the territorially competent courts under the Code of Civil Procedure or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

ANNEX 1 – WITHDRAWAL FORM

To:
AKRONE – 3 rue Dugommier, 44000 Nantes, France

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Product Name: …
Reference: …
Quantity: …
Ordered on / Received on: …
Consumer Name: …
Consumer Address: …
Date: …
Signature (in case of paper submission): …

ANNEX 2 – REMINDER OF APPLICABLE LEGAL PROVISIONS

Civil Code: articles 1641, 1644 and 1648 paragraph 1.
Consumer Code: articles L.216-1 to L.216-7, L.217-3 et seq., L.221-5, L.221-18 to L.221-28, L.612-1 et seq.