General conditions of sale

ARTICLE 1 – GENERAL PROVISIONS
1.1 SCOPE OF APPLICATION
These general terms and conditions (hereinafter "GTC") govern all sales of products (hereinafter "Products") concluded by the company AKRONE, a simplified joint-stock company with a capital of 9,000 euros, registered with the Nantes Trade and Companies Register under number 808 936 611, whose registered office is located at 3 rue Dugommier, 44000 Nantes (hereinafter "AKRONE" or "we"), to customers (hereinafter "you"), via the website https://www.akrone.fr (hereinafter "Site" or "Website").

1.2 ESSENTIAL CHARACTER
These General Terms and Conditions constitute the essential and determining conditions of the contractual relationship and prevail over any other document. Any order placed via the Site implies your unreserved acceptance of these General Terms and Conditions.

1.3 MODIFICATIONS
AKRONE reserves the right to modify the General Terms and Conditions at any time. The applicable version is the one in effect on the date of the order. Failure to exercise a right at a given time does not constitute a waiver of the right to exercise it at a later date.

1.4 REFERENCE LANGUAGE
The T&Cs are written in French; this version prevails over any other possible translation.

1.5 ACCURACY OF INFORMATION
You guarantee the accuracy of the information provided (identity, contact details, etc.). In the event of false declaration or identity theft, AKRONE reserves the right to cancel the order, without prejudice to possible criminal and civil prosecution.

ARTICLE 2 – CUSTOMERS
2.1 LEGAL CAPACITY
The sale of our Products online is reserved for natural persons of legal age (≥ 18 years old) with legal capacity.

2.2 NON-PROFESSIONAL USE
Purchases are strictly for personal, non-professional use. Any suspicious orders (abnormally high quantities, resale, etc.) may be refused or canceled by AKRONE.

2.3 REFUSAL FOR LEGITIMATE REASON
AKRONE reserves the right to refuse or cancel any order in the event of suspected fraud, prior non-payment or breach of your obligations to us.

2.4 SUSPENSION OR DEACTIVATION OF CUSTOMER ACCOUNT
In the event of a serious breach by the customer of their obligations (for example, fraud, misuse of the right of withdrawal, repeated non-payment, insulting remarks, etc.), AKRONE reserves the right to suspend or deactivate the customer account, without prejudice to any civil or criminal proceedings. No compensation may be claimed by the customer in this regard.

ARTICLE 3 – ACCESS AND USE OF THE SITE
3.1 TECHNICAL ACCESS
You are responsible for the IT and telecommunications resources required to access the Site. You are responsible for connection and Internet access costs.

3.2 USER OBLIGATIONS
You agree not to engage in any act that could harm the Site, our servers, or our networks (attempted intrusions, data theft, etc.). Any malicious or illicit use of the Site may be subject to prosecution.

3.3 RESPECT FOR THE BRAND AND CONTENT
All elements present on the Site (texts, logos, images, products, etc.) remain the exclusive property of AKRONE. Any illicit use of these elements (counterfeiting, usurpation, misappropriation, etc.) will be prosecuted. Any access codes (discount, pre-order, etc.) are strictly personal; any unauthorized distribution is prohibited and exposes the author to sanctions.

ARTICLE 4 – PRODUCT CHARACTERISTICS – AVAILABILITY
4.1 OFFERS AND VISUALS
The offers visible on the Site are valid within the limits of available stocks and our production capacity. The visuals (photos, drawings, etc.) are for informational purposes only; color or dimensional differences may exist depending on the screens and manufacturing tolerances.

4.2 ESSENTIAL CHARACTERISTICS
In accordance with Article L.111-1 of the Consumer Code, you may, prior to your order, find out about the essential characteristics of the Product(s) on the Site or by contacting us via our dedicated page.

4.3 CUSTOMIZATION
For any personalized Product, you are solely responsible for the information provided. Clearly personalized Products are excluded from the right of withdrawal and the guarantee of conformity for personalized aspects (see article 12 and article L.221-28 of the Consumer Code).

4.4 UNAVAILABILITY
If a Product ordered is unavailable, we will inform you as soon as possible. We may offer you a Product equivalent in quality and price, or issue a refund within 30 days if you refuse.

ARTICLE 5 – ORDERS
5.1 PROCESS
To place an order on the Site, the Customer must follow the following steps:

• Create a customer account or log in to your existing account.
• Select the desired Products (model, color, etc.) and add them to the cart.
• Learn about the characteristics of the Products (technical specifications, delivery times, etc.).
• Validate the basket by clicking on “Validate order”.
• Complete the delivery information and choose a payment method.
• Check the data entered (proofreading is recommended to avoid any errors).
• Accept these T&Cs.
• Confirm the order.

A summary confirmation will be sent by email. The order then becomes firm and final, subject to the availability of the Products.

5.2 FINAL VALIDATION
The final validation constitutes an electronic signature equivalent to a handwritten signature, resulting in the payment being due and the express acceptance of all operations.

5.3 SUSPICIOUS ORDER
We reserve the right to request supporting documents (copy of identity card, proof of address, etc.) if there is any doubt about the authenticity of the information. If there is no response or if the documents are deemed insufficient, the order may be cancelled.

5.4 CONFIRMATION AND EVIDENCE
After payment validation, you will receive an order confirmation by email. We recommend that you retain all correspondence. Electronic records (emails, logs, invoices, etc.) will be considered valid in the event of a dispute.

5.5 ENHANCED IDENTITY CONTROL AND VERIFICATION
To combat fraud, AKRONE may, at any time, request proof of identity, address, or any additional documents deemed necessary before confirming or shipping the order. Refusal to provide the requested documents or the inability to verify them may result in the cancellation of the order, without any compensation being claimed.

5.6 STORAGE OF PROOF OF PURCHASE
You acknowledge the importance of keeping your proof of purchase (invoice, confirmation email, etc.) for:

• Any request for after-sales service support (legal or commercial guarantee),
• Any possible resale of the Product on the second-hand market,
• Any declaration to your insurance in the event of loss, theft or breakage of your watch.

AKRONE will not provide duplicate copies. The invoice is automatically sent by email at the time of purchase and remains accessible in your customer account, provided that you have created it prior to or at the same time as placing the order.

5.7 ASSEMBLY AND DELIVERY TIME
AKRONE watches are assembled to order. Consequently, an average lead time of ten (10) working days is required for assembly, from the validation of the order, to which are added approximately two (2) working days for delivery for mainland France. These lead times are provided for information purposes only and may vary depending on the production load or logistical hazards. The estimated lead time applicable to each model is also indicated on the corresponding product sheet.

ARTICLE 6 – PRE-ORDERS
6.1 DEFINITION
Certain Products may be offered for pre-order, before their availability in stock. They are identified as such on the Site.

6.2 ADVANTAGES AND CONSTRAINTS
Benefits: access to an exclusive commercial offer, limited series, etc.
Disadvantage: a manufacturing time of up to 12 months or more, subject to various hazards.

6.3 COMMERCIAL PERIODS AND OFFERS
To take advantage of the pre-order offer, you must place your order during the indicated pre-order period. Once this period ends, the offer is no longer available.

6.4 CASH PAYMENT
The price and shipping costs are payable in cash upon pre-order. The amounts paid do not constitute a deposit within the meaning of Article 1590 of the Civil Code.

6.5 MINIMUM OBJECTIVE
If a minimum pre-order target is set and not met, we will contact you to offer a refund or to continue production. This decision is generally made within one month of pre-orders opening, if the initial target has not been met.

6.6 CANCELLATION BEFORE SHIPMENT
You can cancel your pre-order as long as the Product has not been shipped, by notifying us in writing (email, etc.). We will refund you within 14 days of receiving your notification. Once shipped, only the withdrawal procedure (article 12) applies, except for a personalized Product.

ARTICLE 7 – SPECIAL AND MILITARY PROJECTS
7.1 FRAMEWORK
We design and market specific Products (limited series) as part of collaborations with companies, associations, administrations, armies, clubs, etc. These Products are reserved for legitimate members of these entities, who have a confidential access code.

7.2 PRE-ORDER PERIOD
To take advantage of the commercial offer, you must order during the set pre-order period. Once this period ends, the benefits offered as part of the pre-order will end.

7.3 EXCLUSION OF WITHDRAWAL
Any order or pre-order of personalized Products or reserved for a collaboration may exclude the possibility of cancellation or withdrawal (see article L.221-28 of the Consumer Code).

7.4 CONFIDENTIAL CODES
Access codes must not be shared with unauthorized third parties. Orders placed using an illegally obtained code may be cancelled. A processing fee, up to 10% of which may be retained to cover our administrative and banking costs, may be applied.

7.5 DELAYS AND TIMES
No specific delivery date can be guaranteed (manufacturing lead times can be up to 12 months or more, subject to various contingencies). We are not responsible for delays related to design or manufacturing; however, we will inform the project owner and those affected by the pre-order via follow-up newsletters. You agree to be flexible on the delivery date.

7.6 RESALE
In the context of projects for the military or civil aviation, the resale of the watch is prohibited for the year following its delivery, in order to prevent any speculative effect. In the event of resale within this period, the entity for which the project was carried out may demand the return of the watch and exercise the appropriate contractual remedies. For more information, please contact your entity or the project leader to check whether you are subject to this rule before any resale.

ARTICLE 8 – PRICE
8.1 DISPLAY AND VALIDITY
The prices indicated on the Site and in the order confirmation are those in effect at the time of placing the order. They are valid only for mainland France, unless otherwise stated or delivery options outside mainland France are available when ordering.

8.2 DELIVERY COSTS
Unless otherwise stated, delivery charges are additional and are indicated before order confirmation. Rates are also listed in the FAQ.

8.3 VAT AND CUSTOMS
Prices are in euros, all taxes included, for delivery within the European Union. Any delivery outside the EU may incur customs duties or local taxes, which are your responsibility and your declarations and payments.

8.4 SUBSEQUENT MODIFICATION
AKRONE reserves the right to modify its prices at any time, without any particular formality, these modifications being inapplicable to orders already validated.

ARTICLE 9 – PAYMENT CONDITIONS
9.1 IMMEDIATE PAYMENT
Payment of the price and delivery charges is made in cash at the time of ordering (including pre-orders), by credit card (CB, Visa, MasterCard) or PayPal. Payment in installments without fees can be offered via PayPal or Alma.

9.2 REFUSAL OR CANCELLATION
Any order will be cancelled if the bank or payment service provider (PayPal, Alma, etc.) refuses to authorise payment. In this case, no compensation may be claimed from AKRONE.

9.3 FIGHT AGAINST FRAUD
We reserve the right to implement verification procedures (e.g., double authentication) and request supporting documentation (ID, proof of address) to prevent fraud or misappropriation. Failure or refusal to provide such documentation may result in cancellation of the order.

9.4 ABUSIVE BANKING DISPUTES
In the event of a payment dispute (e.g., chargeback) without legitimate grounds, AKRONE may demand reimbursement of all costs incurred by this abusive procedure, including banking and administrative fees. Any malicious or fraudulent use of payment dispute processes may give rise to civil and/or criminal proceedings, and the suspension or closure of the customer account concerned.

ARTICLE 10 – DELIVERY
10.1 DELIVERY ADDRESS
Products are delivered to the address provided when ordering. We do not ship to locations that do not allow for clear and personalized delivery (hotels, PO boxes, etc.). You are solely responsible for ensuring the accuracy of the address. Any returns due to an incorrect or incomplete address will be reshipped at your expense.

10.2 MODES OF TRANSPORT

• Metropolitan France : Colissimo, hand delivery via a security code communicated by Colissimo (or signature depending on the region).
• Outside France : UPS, FedEx or TNT, hand delivery against signature.

Shipping costs include Albingia insurance. It is your responsibility to receive the package or to appoint a trusted third party.

Delivery process
Once your watch is finalized and ready to be shipped, you will receive a pre-delivery notification containing all the necessary information regarding the collection of your watch and the delivery arrangements. When the watch is collected by the carrier, a tracking number will be provided to you to follow the progress of the package and, if necessary, reschedule the delivery. It is essential to provide accurate and complete information (delivery address, email address, and phone number) to ensure optimal delivery.
In mainland France, delivery of the package via Colissimo will be made upon presentation of the code provided by the carrier (or signature). Outside France, delivery will be made upon signature.
If you are not there at the time of delivery, you will either have to reschedule a new shipment via the link provided by the carrier, or collect your package from the nearest depot, the address of which will be communicated to you.

10.3 DELAY IN DELIVERY
The delivery times provided at the time of ordering are indicative. If the delivery time exceeds 60 days (excluding pre-orders) after the scheduled date, and excluding force majeure or fault on your part, you can request delivery within a reasonable timeframe. Otherwise, you may terminate the contract and receive a refund within 14 days.

10.4 CONTROL UPON RECEIPT
You must check the condition of the package and the conformity of the Products, preferably in front of the carrier. Any complaint (damage, non-conformity) must be addressed to AKRONE within 3 days in writing (registered letter with acknowledgment of receipt or email), accompanied by supporting documents. Failing this, the Products will be deemed compliant.

10.5 RISKS OF LOSS OR DAMAGE
The risk of loss or damage is transferred upon delivery, or upon handing over to the carrier if you have chosen a carrier other than those offered by AKRONE (see article L.216-5 of the Consumer Code).

10.6 REFUSAL OR NON-COLLECTION OF THE PACKAGE
In the event of unjustified refusal of delivery or failure to collect the package within the timeframe indicated by the carrier, the return and possible reshipping costs will be at your expense. AKRONE may also charge storage costs or cancel the order, without prejudice to additional compensation in the event of damage to or loss of the Product.

10.7 DISPUTE OF DELIVERY DESPITE “DELIVERED” STATUS
If the carrier attests to successful delivery (proof of deposit, validated delivery code, signature, etc.) and you nevertheless dispute receipt, you must:

• File a complaint with the competent gendarmerie or police station.
• Send AKRONE a sworn statement confirming non-receipt of the package, accompanied by a copy of your identity document and the complaint.

Any false declaration of non-receipt would constitute insurance fraud and would expose the perpetrator to civil and criminal prosecution. AKRONE reserves the right to refuse any compensation or to request additional documents if the situation suggests abuse or fraudulent use of this procedure.

10.8 COMPENSATION IN THE EVENT OF LOSS OF A LIMITED EDITION PACKAGE
In the event that a limited edition watch, purchased as a pre-order or order, is declared lost by the external carrier, and no replacement is available (all pieces having been sold), AKRONE will refund the purchase price shown on the invoice. This refund will only be made after receipt of official written confirmation from the carrier attesting to the definitive loss of the package. No additional compensation or compensation may be claimed, as delivery is carried out by an independent third-party service provider.

ARTICLE 11 – TRANSFER OF OWNERSHIP AND RISKS
11.1 TRANSFER OF OWNERSHIP
Ownership of the Products is only transferred to you after full payment of the price. In the event of non-payment, whether partial or total, AKRONE may demand the return of the Products, at the customer's expense and risk.

11.2 RISKS AFTER DELIVERY
From the moment of delivery, you alone bear the risks that the Products may suffer or cause, for whatever reason, even in the event of force majeure, fortuitous event or the act of a third party. We are deemed to have fulfilled our delivery obligation as soon as the Products are delivered to the agreed place.

11.3 FORCE MAJEURE
AKRONE cannot be held responsible for an impossibility of delivery due to a case of force majeure (natural disaster, war, epidemic, etc.), suspending the execution of the contract.

ARTICLE 12 – RIGHT OF WITHDRAWAL
12.1 14-DAY PERIOD
In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of the Product to exercise your right of withdrawal, without penalty or reason to provide.

12.2 EXERCISE OF THE RIGHT
To exercise this right, you can use the form in Appendix 1 or send an unambiguous written statement. You must then return the Product, in its original condition and packaging, at your expense, to the following address:
AKRONE – 3 rue Dugommier, 44000 Nantes
within 14 days of notification of your withdrawal.

12.3 DAMAGED OR MODIFIED OBJECTS
Adjusted bracelets (addition of links, cutting, perforations) will not be refunded. Any Product returned damaged (scratches, shocks, misuse) may be subject to a discount covering the cost of restoration, or even a total refusal of reimbursement in the event of permanent alteration.

12.4 REFUND
We will reimburse you for all amounts paid in connection with the performance of the contract (excluding return costs) no later than 14 days after you have collected the Product or received proof of shipment, using the same means of payment as that used for the initial transaction. The reimbursement of delivery costs is limited to the amount of the least expensive delivery method we offer.

12.5 EXCEPTION
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to Products that are clearly personalized or made to your specifications.

12.6 ABUSIVE OR DIVERSE RETURN
Any excessive, repeated or abusive use of the right of withdrawal (prolonged use followed by an unjustified return, successive returns clearly contrary to good faith, etc.) may lead AKRONE to refuse or limit the acceptance of new orders from the customer concerned, in compliance with mandatory legal provisions.

ARTICLE 13 – GUARANTEES
13.1 LEGAL GUARANTEES

• Legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code):
  You have 2 years from delivery to take action. You can demand repair or replacement, unless there is a manifest disproportion. You do not have to prove the existence of the lack of conformity within 24 months of delivery.
• Legal guarantee of hidden defects (articles 1641 et seq. of the Civil Code):
  Action within 2 years from the discovery of the defect, with the possibility of cancelling the sale or reducing the price (article 1644 of the Civil Code).

13.2 ADDITIONAL COMMERCIAL WARRANTY
AKRONE offers a 1-year (12-month) commercial warranty in addition to the 2-year statutory warranty, for a total of 3 years (36 months). The terms and conditions are detailed at https://www.akrone.fr/conditions-de-garantie/ .

13.3 IMPLEMENTATION OF GUARANTEES
To exercise a warranty (legal or commercial), contact us at the following address: ilovewatches@akrone.fr , attaching any supporting documents (photos, proof of purchase, etc.).
We do not cover:

• Improper use, negligence, accident,
• Lack of maintenance, normal wear and tear, aging,
• Indirect damages, theft, force majeure.

Repatriation costs: Warranty and after-sales service coverage depends on the initial delivery location. If you request service from another geographic area, you will be responsible for return shipping costs (for example, a watch delivered to mainland France requiring after-sales service from the United States will incur return shipping costs that are not covered).
In the event of warranty application, AKRONE will cover the return costs (with supporting documentation) only within the initial geographic delivery area (metropolitan France, where applicable). Repair or replacement will be carried out as quickly as possible.

ARTICLE 14 – PERSONAL DATA
AKRONE complies with GDPR regulations and the Data Protection Act. For more information, see our Privacy Policy at: https://www.akrone.fr/reglement-general-sur-la-protection-des-donnees/ .

ARTICLE 15 – RESALE ON THE SECOND-HAND MARKET
15.1 NON-TRANSFERABLE BENEFITS
Specific benefits (e.g., extended commercial warranty, promotional offers) related to the first purchaser are not transferred upon resale on the second-hand market. Since the initial sales agreement is nominative, these benefits do not follow the Product. The terms and conditions are detailed at https://www.akrone.fr/conditions-de-garantie/ .

15.2 AKRONE DISCLAIMER
AKRONE disclaims all liability for secondary market transactions. Both the seller and the buyer must take all reasonable precautions and assume all risks and potential disputes, without recourse against AKRONE.

ARTICLE 16 – DISPUTES
16.1 APPLICABLE LAW
These General Terms and Conditions are governed by French law. In the event of a dispute, you may seek an amicable settlement before taking any legal action.

16.2 CONSUMER MEDIATION
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, you can contact a consumer mediator free of charge:

• Mediator : AMIDIF (Association for Mediation and Information for the Defense of Consumers), 14 rue Saint-Hilaire – 49260 Montreuil-Bellay
• Tel.: 07 81 64 00 59
• Website: http://www.amidif.com/
• Email: contact@amidif.com

You can also submit your dispute to the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr .

16.3 COMPETENT COURTS
In the absence of an amicable solution or successful mediation, any dispute will be brought before the competent court of the jurisdiction of the defendant's domicile or the place of delivery of the Product, at the consumer's choice (see articles 42 and 46 of the Code of Civil Procedure).

ANNEX 1 – WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw, and must include it in the package. You can also write the information on plain paper.)

To the attention of:
AKRONE – 3 rue Dugommier, 44000 Nantes

I hereby notify you of my withdrawal from the contract for the sale of the property below:

• Product Name: …
• Reference : …
• Quantity : …
• Ordered on / Received on (delete as appropriate): …

Consumer name: …
Consumer address: …
Date : …
Signature (only in case of notification by paper mail): …

APPENDIX 2 – LEGAL PROVISIONS

• Article 1641 of the Civil Code : “The seller is bound by the guarantee for hidden defects […] which make it unfit for the use for which it is intended […]”
• Article 1644 of the Civil Code : “In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded […]”
• Article 1648 paragraph 1 of the Civil Code : “The action resulting from latent defects must be brought […] within two years of the discovery of the defect […]”
• Article L.216-5 of the Consumer Code : “When the consumer entrusts the delivery of the goods to a carrier other than that proposed by the professional, the risk […] is transferred to the consumer upon delivery of the goods to the carrier […]”
• Article L.217-4 of the Consumer Code : “The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery […]”
• Article L.217-5 of the Consumer Code : “The good is in conformity with the contract: 1° If it is suitable for the use usually expected of a similar good […] 2° Or if it presents the characteristics defined by mutual agreement […]”
• Article L.217-9 of the Consumer Code : “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods […]”
• Article L.217-12 of the Consumer Code : “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods […]”
• Article L.221-18 of the Consumer Code : “The consumer has a period of fourteen days to exercise his right of withdrawal […]”
• Article L.221-28 of the Consumer Code : “The right of withdrawal cannot be exercised for contracts […] 3° For the supply of goods made according to the consumer’s specifications or clearly personalized […]”